My parcel has gone missing from system. It has not arrived

Asked by Joamne | 5/18/2018 1:09:32 PM

The last recorded tracking information states:

'2018-04-14 21:25:42
has left, to Next processing center, Hangzhou, Zhejiang Province'.

Then no more. It was due on 8th May but hasn't arrived. I just cannot get any more information including from the seller.

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/20/2018 2:27:30 AM Reply

Hi Joamne,

No more information doesn't mean it's lost on the way. The reason is because the seller use the cheapest way to deliver it without tracking service to it. So, you can only wait. This kind of package is easy to be lost. You'd better open a dispute to get refund if you couldn't get it in time.

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