Não é normal. Eu sugiro que você entre em contato com o remetente para lhe dar uma solução, se você não conseguir essa semana.

I am in contact with my supplier, but he also does not know what to do.
Here is his answer:
The custom still can't contact, i will re-send to you and could you pls bear the frieght ?
I will find and a safe and quick Express for you and advice you the cost later.
Hi Eduarda, we suggest ship by DHL , you can received it 2-4days won't be delay your sale, and the freight is US$285, pls kindly check if it is ok for you ? And i can arrange shipment tomorrow.

Did not accept. I want a refund or that they send me back for free. It is not my fault that was lost in China.
I accept suggestions to solve this problem.
Thank you!

Hi Eduarda Razzera,

In this case, I suggest you require the to refund you.

O que houve com meu pacote alguém sabe? LZ581452302CN