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I can't understand if my parcel is stuck in China or got lost

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The 6th of January I sent a large parcel (13 kg) from Nanjing, China to Milan, Italy through SURFACE service. The last tracking information is 15th January the airline has taken the parcel. Then I didn't receive any another information about it. I am in Italy now and I don't have chance to call China post. I want to know where is my parcel and if it got lost how can I ask for a refund.
Thank you

You may get the answer from the following articles:

What Are the Reasons That Cause the Loss of Parcels?
Why is my package stuck in transit for so long?
What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

user
Hi Alessia,

It's not normal that it still hasn't reached in Italy in 5 months. It may be lost. It's hard for you to ask for refund in Italy.

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