Hi Shaun,

It couldn't be passed the security check and has been back to Dongguan City where the seller is located on Feb. 4. You'd better contact the seller to give you a solution as soon as possible.

Number: UJ040994764CN
Package status: In transit
Country: China -> United Kingdom
2020-02-04 15:56, Dongguan City, Import Customs Release
2020-02-03 10:28, Dongguan, planned to deliver air transport
2020-02-03 08:53, Guangzhou, Guangzhou International Exchange Station returned
2020-02-03 05:44, Guangzhou, delivered to air transport
2020-02-03 05:44, Guangzhou, delivered to air transport
2020-02-02 23:17, Guangzhou, delivered to air transport
2020-02-02 15:44, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" has been exported directly
2020-02-02 15:44, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" return, note: security return
2020-02-02 09:42, Guangzhou, Guangzhou International Exchange Station returned
2020-02-01 23:44, Guangzhou, delivered to air transport
2020-02-01 23:44, Guangzhou, delivered to air transport
2020-02-01 10:58, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" has been exported directly
2020-02-01 10:29, Dongguan City, leaving the "package express bulk business department back-office support class", the next stop "Dongguan International"
2020-02-01 10:24, Dongguan City, "Parcel Express bulk business department back-office support class" has received
2020-01-31 13:41, Logistics order created

my item has been stuck.in customs since May 30 2020. How do I get it?
UJ398999896CN

Hi Rosie,

It has been stuck at the US second processing center since May 30. To my experience, if it couldn't be delivered within ten days after it's there, it will be returned back or still stuck there. This may be caused due to the address problem. You need to contact the seller to reflect the problem and get a solution as soon as possible.