Package says delivered and signed but it’s not

Asked by [email protected] | 7/7/2023 10:45:52 AM

I ordered a package over a month ago and it says it was delivered and signed for it but that is not the case. I am in need of locating it immediately.

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 7/10/2023 1:55:05 AM Reply

Hi ccarvalho92,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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