China Post: 86 10 11185 EMS: 86 10 11183

Package to China, cleared customs more than 30 days ago, how contact ChinaPost?

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I posted a package TO China to return merchandise to a vendor. Tracking shows that the package cleared China import customs over 30 days ago, but the vendor has not received it and no further tracking appears.
How do I contact China Post, me being the sender of the package, to ask them to find it?
thank you,

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2 Answer(s)

user
Hi JayL,

You'd better let the receiver in China call China Post service number 11185 to check it. You couldn't contact China Post directly from abroad.
user
Thank you Daisy. I have asked the received, a merchant; it's a bit difficult to know what they understand and what they'll do.
It's .. disappointing .. that it is not possible for a sender, outside of China, to contact ChinaPost, to try to follow up the status of a package :-(

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