China Post: 86 10 11185 EMS: 86 10 11183

Parcel stuck

|

Hello, it's been 10 days since my package has been stuck in DongGuanShi (labelled "departure from processing center DongGuanShi") and the seller hasn't been able to provide me with any information about it. I would like information regarding this. The tracking code is AT341640134CN

3 Answer(s)

user
Hi Antonio,

There is no tracking information after Feb. 27. It may be lost or delayed due to some reason. You need to require the seller to open a dispute to China Post to further check it and give you a reply.

user
I already notified the seller 4/5 days ago, and they contacted China Post (or at least claimed to). Their responses were:
"Shipping in the next two days".
Then I asked them what they meant and they replied "This is still on the way".
At that point, I asked if the package was stuck in DongGuanShi and they didn't respond. That's why I contacted you, to find out more.
What can I do now?
user
Hi Antonio,

You'd better wait for more days to get it. It's in Italy now.

Order number: AT341640134CN
Package status: In transit (15 days)
Country: China -> Italy
2024-03-11 15:18 Hub Nord, express delivery processing center [IT Bari Hub Nord]
2024-03-11 14:47 Hub Nord, destination transfer【Hub Nord】
2024-02-27 09:58 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2024-02-27 09:41 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2024-02-26 17:18 Dongguan City, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2024-02-26 17:18 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2024-02-26 16:41 Dongguan City, China Post has received the mail

Related Questions

About my parcel AS050549064CN (0 reply)

Hello sir i want ask about my parcel tarcking no AS050549064CN that parcel stuck from 30march 2024 at shanghai processing centre, can you follow up to me status about my parcel because that parcel stuck lonh time around 51days include today i hope my parcel can safe arrive to malaysia

Stuck in customs (1 reply)

Please inform me why my parcel with tracking number RE899374175GR is stuck in customs. My parcel is stuck from 25 February 2022. How long and i have to wait to deliver my parcel to the final destination? if you do not intend to deliver my parcel why do not you return it to me?

Parcel stuck (6 replies)

Hi,

The seller has shipped my parcel (CP408554960CN) in June. It’s a surface parcel, and the status has been stuck at “sent to airline” for a month. The destination of this parcel is Norway.

Can I check when can I expect to receive it?

Parcel stuck? (2 replies)

Answer This Question

Thank you!Your answer has been posted successfully!