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Returned items held in customs

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Hi,
My package with tracking number ch154688104us has been held in customs since February 3rd. This package is a returned item and I need it to be delivered to the seller so I can get my refund.

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1 Answer(s)

user
Hi Airielle,

If it's stuck for a long time, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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A parcel has been shipped from Canada to China (Libo, Guizhou)...

Jan 19, 2018: Arrival at inward office of exchange

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Jan 20, 2018; ITEMS RETURNED FROM CUSTOMS (Import)

WHAT MEANS: " Item returned from Customs " ????????

IS MY ITEM "RETURNED" TO CANADA???
OR JUST RETURNED TO THE POST FOR DELIVERY???

VERY IMPORTANT; THESE ARE JUST SIMPLE PERSONAL ITEMS (2 BOOKS).

TRACKING # FROM CANADA POST: EE187921626CA

THANK YOU.

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