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When my parcel arrives from China to Sydney Australia, who do you pass the item

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Tracking # AT0965572373CN. Says has been delivered but I have not received it. Checked with neighbors and post office. Cannot be found.

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1 Answer(s)

user
Hi Nigel Carter,

AT0965572373CN is not a right tracking number. If it shows delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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