China Post: 86 10 11185 EMS: 86 10 11183
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China Post Tracking

Track China Post, EMS, e-packet shipments from Amazon, AliExpress, eBay, Wish, DHgate etc.
277 Reviews

FAQs About China Post Tracking

Why can't I track my china post package?

For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more

Why is my package stuck / not update?

No more update doesn’t mean lost. There are many situations about this:
1. It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN，123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
2. It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet.
3. If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods.
4. The carrier may omit to enter the tracking information.
5. Your package may have been lost during the transportation period.
Read more

What to do if tracking status says 'successfully delivered' but I didn’t receive it?

In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.

Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.

What should I do if the shipping address is wrong?

In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more

Why do I receive a package from china that I didn't order?

Once you receive an unknown package that you didn’t order from China. You need to check your credit card to make sure you are not charged. If you don’t want to keep it, you can return it back to the sender if the address for return back is clear. Read more

More FAQs

Reviews for China Post

277 Reviews All Reviews
277 3
7%
24%
44%
11%
11%
Write a Review Read More
May 05, 2021 1
I like to make shopping in China, it's nothing to do with Covid 19. The Chinese need better shipment systems to Suit there market and shipping price. This China post and others shipping companies, make shopping in China more Fun. Thanks
Ams
May 04, 2021 1
Awful. Parcel was successfully handed over to carrier then seized by Beijing customs and “returned”. It is only Chinese drama dvds. Have purchased many times from the same seller without any shipping issues. I checked the forum and found out that many ppl faced the same problem. Parcels are “rejected” at security checkpoint and “returned”. This process can be repeated over and over again and the customers never got the parcels. What is going on at the customs? Stop the bullying, pls.
Lian
Apr 28, 2021 3
Hello I recently ordered and i haven’t received a update for 12 days now and I ordered on the 12 April. and I am very curious because it says that it’s in transit and also says it’s flight departure and I haven’t got any updates since- could you please help and find where my package is? My tracking- LZ795318348CN - my item is getting shipped to Australia as well.
Johnny
Apr 21, 2021 3
First i would thank Ms Daisy for the help and always answering the questions although the service is getting delayed due to covid-19 but I receive my parcel at last thank you china post!
Vidhi
Apr 21, 2021 2
It has been more than 1 week and I haven’t received my parcel yet from Philippines to China, it has been out of Philippines since April 9,2021. It is supposed to arrive on April 19,2021. It usually takes 7 days or less as I paid a lot for express air cargo delivery. But it feels like I paid much for not good service and feels like it is a cargo ship delivery due to the long period of waiting for my parcel to arrive. Please deliver my parcel as soon as possible. Thank you.
Bbb

Questions and Answers – How Can We Help You?

Have problem to track your packages from China sent by China Post or EMS? Just ask you questions, China Postal Tracking will help you to check for free. We have helped more than 100,000 people resolved the package issues.

Hot Questions

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Latest Questions

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Packet has stopped and seems to be delivered
Asked by EgilA | (5/10/2021 1:28:04 AM)
Where is my package? Help
Asked by Lara | (5/10/2021 12:25:35 AM)
Package update
Asked by Dsch1971 | (5/7/2021 11:19:43 PM)

About ChinaPostalTracking

ChinaPostalTracking is a third party package tracking platform supporting online package tracking of worldwide express and postal couriers. Simply enter a tracking number of international or domestic package in the tracking tool, you will get tracking information for the package quickly.

Common FAQs

Q: What is the reason of no tracking information for my parcel?
A: In general, the tracking information for a parcel needs one or two days to update after the carrier getting it. You’d better wait one or two days after it’s shipped and then track its status. For no tracking records of your tracking number, it may be caused because the sender hasn’t sent it. Or, you typed the numbers wrongly. You’d better contact the sender to make sure the parcel has been sent and you typed the correct number. If you still can't get any result, better contact the sender to ask if it’s traceable. For example: tracking number composed of 9 digits only belongs to China Post Ordinary Small Packet Plus. It couldn’t be tracked or only can be tracked when it’s in China.

Q: In the last many days I did not get any update. Where is my parcel? Is it lost on the way?
A : No more update doesn’t mean lost. There are many situations about this:
1. It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN，123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
2. It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet. 
3. If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods. 

Q: My parcel was stuck at somewhere for some days. Could you update the information?
A: ChinaPostalTracking is a tracking website getting tracking data from different couriers and providing the tracking information to you for free. We are not logistics companies thus could do nothing for the delivery process. Only when the courier updates their data, could we update it accordingly. If you find your parcel stuck at somewhere over ten days, you’d better contact the local courier to check it for you. 

Q: What should I do if the package delivery failed?
A: If tracking status showing ‘delivery failed’, it means the carrier has tried to deliver it to the recipient but couldn’t do it successfully because of the wrong address or the recipient couldn’t be connected through phone. When this happens, most of the carrier would keep the package at the post office for about two weeks. You need to contact the carrier as soon as possible to ask for redelivery. Or, it will be returned back to the sender after two weeks. 
 
→ More FAQs about China Post / EMS Tracking

China Post Number Rules:

( R# *** *** *** CN )    ( V# *** *** *** CN )
( A# *** *** *** CN )    ( C# *** *** *** CN )
( XA *** *** *** ** )    ( U# *** *** *** CN )
( *** *** ***)

China EMS (ePacket) Number Rules:

( # Letter, * Digit, ! Letter Or Digit )
( E# *** *** *** CN )   ( L# *** *** *** CN )
( E# *** *** *** CS )   ( CT *** *** *** CN )
( CY *** *** *** CN )   ( F# *** *** *** CN )
( B# *** *** *** CN )   ( A# *** *** *** CN )
( *** *** *** *** * )

Contact Information

Contact China Post:

Postal Business: 8610 11185
Package Tracking: 8610 11183 (then 8 for English Service)

Contact EMS (ePacket):

Logistics and EMS: 8610 11183 (then 8 for English Service)

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