Why is my package stuck in transit for so long?
China Post Registered Packages, EMS or e-Packet
A: Stuck in China
1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.
3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means the parcel is under the procession at the airport and waiting for the airspace. China Post air mail between China and most countries generally takes around 7-15 days. The delay is not caused because the plane is slow; but the air freight processes are very complicated. Especially due to the impact of the epidemic, the international air transport capacity is seriously insufficient, and the land, rail, and sea transport capacity of international express couldn’t be an effective supplement or replacement for the insufficient air transport capacity, resulting in the backlog and detention of international mail express at ports.
Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case. China Post and EMS packages are slow at present due to the effect of coronavirus. It usually takes about 20-60 days to reach the destination country.
B: Stuck in the Destination Country
The package could also be stuck at the destination country for many days. One situation is it’s stuck at the customs of the destination country and is waiting the receiver to declare or pay the tax. You need to contact your local courier to check it in this situation; When the package arrives in the destination country, China Post or EMS couldn’t deal with it any more, it will be handed over to the local courier to deliver. Due to the serious shortage of mail processing capacity, slowdown of production, poor logistics, and business shutdowns caused by COVID-19, some countries and regions even have announced that they have stopped receiving international express. This may cause the delivery of the package delayed as well. In this case, you can only wait if you could wait. If no, contact the seller to get a solution in time.China Post Ordinary Packet
Questions and Answers
package stuck in transit for two weeks, no updates since. Lost?
I returned an item to China for technical inspection. It seems it is stuck in Shanghai for more than two weeks. What is wrong and how can we fix this?. Thanks!
Package stuck for 12 days now
Hi my package is stock for 12 days now.. Is it stuck for a reason?. My number is AT339544148CN. Thank you for replying
Package stuck
Hi, my package has scanned as arrived at port several times but there's been no update since February 27th. I am so far waiting 40 days. Tracking id . RG021994934CN
Why is my package stuck in transit for so long days?
Dear China Post,. My package has been in customs clearance for 2 weeks now. I would like to ask why it is no longer progressing through customs clearance.. The tracking number for my parcel is CA010454363KR.. Please give me a detailed answer about the current situation.. Best Regards,
Package stuck in transit for over 30 days
Hello, my tracking number is EV043445470CN, my package was sent in the beginning of December, and last update was "Airline received" or "Arrived at airport" on 14th December. I contacted the seller multiple times, and the only thing he is saying is that he urged the logistics provider, but I have no update at all. I just want to know is my package stuck? Am I going to receive it?
Is my package stuck and when should I expect it?
I want to know where my package is since it’s said “depart from facility to service provider” for 3 days now shipper is 4PX and it coming to the uk which will be delivered by Royal Mail . Tracking number: QP765546386GB