Why is my package stuck in transit for so long?
China Post Registered Packages, EMS or e-Packet
A: Stuck in China1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.
2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.
3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means the parcel is under the procession at the airport and waiting for the airspace. China Post air mail between China and most countries generally takes around 7-15 days. The delay is not caused because the plane is slow; but the air freight processes are very complicated. Especially due to the impact of the epidemic, the international air transport capacity is seriously insufficient, and the land, rail, and sea transport capacity of international express couldn’t be an effective supplement or replacement for the insufficient air transport capacity, resulting in the backlog and detention of international mail express at ports.
Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case. China Post and EMS packages are slow at present due to the effect of coronavirus. It usually takes about 20-60 days to reach the destination country.