Why is my package stuck in transit for so long?
China Post Registered Packages, EMS or e-Packet
A: Stuck in China1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.
2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.
3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means the parcel is under the procession at the airport and waiting for the airspace. China Post air mail between China and most countries generally takes around 7-15 days. The delay is not caused because the plane is slow; but the air freight processes are very complicated. Especially due to the impact of the epidemic, the international air transport capacity is seriously insufficient, and the land, rail, and sea transport capacity of international express couldn’t be an effective supplement or replacement for the insufficient air transport capacity, resulting in the backlog and detention of international mail express at ports.
Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case. China Post and EMS packages are slow at present due to the effect of coronavirus. It usually takes about 20-60 days to reach the destination country.
B: Stuck in the Destination CountryThe package could also be stuck at the destination country for many days. One situation is it’s stuck at the customs of the destination country and is waiting the receiver to declare or pay the tax. You need to contact your local courier to check it in this situation; When the package arrives in the destination country, China Post or EMS couldn’t deal with it any more, it will be handed over to the local courier to deliver. Due to the serious shortage of mail processing capacity, slowdown of production, poor logistics, and business shutdowns caused by COVID-19, some countries and regions even have announced that they have stopped receiving international express. This may cause the delivery of the package delayed as well. In this case, you can only wait if you could wait. If no, contact the seller to get a solution in time.
China Post Ordinary Packet
Questions and Answers
Package stuck at Arrive at an overseas destination since 3/14/23
Tracking AG132334475CN. My package cleared us customs but has been stuck at “arrived a processing center” since 3/14/23. USPS status shows “Label Created, not yet in system”. Any help would be appreciated.
Can't figure out the exact status of my package
My tracking ID is RG013010430CN , While tracking it showed that the status of my package at Zhengzhou regional sorting centre had the remark ' security check returned ' and now it is at Beijing air mail terminal transportation workshop ( via transfer ) , is my package stuck , being sent back to the seller or is it in normal procedure for export now , I'm confused . Can you please check and update me on what's going on
Return package stuck in GUANGZHOU Customs since Mar 11th
Hello all, How long customs at Guangzhou take to clear customs? My return package to the seller has been stuck since March 11th? Thank you
My package stuck RY279517315GB
Hello, my package stuck no any info. RY279517315GB. Before I forgot give tracking number.. It was any problem and should be sended back to me. Thanks for any info.. Kind Regards
My package stuck
Hello, it's Wojciech, my post stuck no any info. It was any problem and should be sended back to me. Thank for any info.. Kind Regards
Package stuck on plane has landed
Hi, my package has been stuck on "plane has landed" for 16 days now. What should I do? The tracking number is LV711380445CN.