China Post: 86 10 11185 EMS: 86 10 11183

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International EMS (Express Mail Service)

EMS (Short for Express Mail Service) China is a subsidiary of China Post. Mainly operating China domestic and international EMS services, it is the largest provider in China's express service industry. It has established a continuously growing network, linking the world, covering the whole nation of China including rural areas. The service covers more than 200 countries and regions and up to 2000 China domestic cities at present.

Here we mainly introduce the International EMS of China to you. The China International Express Mail Service is a shipment delivery service offered by China Postal Express & Logistics and other postal operators in the world. It delivers documents and materials, urgent letters, financial bills, samples and all kinds of goods from and to other countries, Taiwan, Hong Kong as well as Macao with fast speed and high reliability. At the same time, the tracking service is offered in varies of ways.
Frequently Asked Questions for EMS Tracking

Format of EMS Tracking Number:

The tracking number (Shipment ID) of EMS is usually composed of 13 characters. It begins with “E” (represents Express Mail) and another letter and ends with “CN” or “CS”. Between them are 9 digits.  There are also other formats like: 
( L# *** *** *** CN )   ( CT *** *** *** CN )
( CY *** *** *** CN )   ( F# *** *** *** CN )
( B# *** *** *** CN )   ( A# *** *** *** CN )

Shipping Time:

In general, an EMS parcel can be reached its destination within 3-7 working days. For some remote areas, it may need another two days.
1. To Southeast Asia and South Asia Areas: within 3 days
2. To Australia: within 4 days
3. To European and American countries: within 5 days

Features:

1. It is faster than China Post Mail. The parcel can usually be reached its destination within 3-7 days.
2. It has a higher priority to be processed when passing the customs.
3. Although it’s more expensive than China Post Packet, it has no fees for customs clearance fee, fuel surcharges and additional fees for remote areas.
4. The international EMS offers the insured service to make sure your delivery is guaranteed.
5. If there is any problem for your packet in other countries and needs to be returned. No fees will be charged for the return.
5. It provides the shipment tracking service to follow your parcel at any time.

Standard Rate for International EMS:

Rate differs with weight, destinations and package categories. E.g. from China mainland to Hong Kong, Macau or Taiwan, RMB 90 will be charged for the document and RMB 130 for merchandise within 500 gm. RMB 30 will be charged for every additional 500 gm. To USA, it will be more expensive which is RMB 180 for the document and RMB 240 for merchandise within 500 gm. RMB 75 will be charged for every additional 500 gm. For a single merchandise item, if the weight is less than 500gm, it can be charged as a document. To get the rate for more countries and regions, please click Standard Rate for International EMS.

If you post documents or merchandises from China Guangdong or Fujian Province to Hong Kong and Macao or from Xinjiang to Kazakhstan, please get the rate here: Rate for International EMS Shipments Posted in Border (Port) Areas
 

Weight Limit:

The maximum weight of an International EMS package differs in different destinations. In all, there are five types of maximum limits which are 20 kg, 25 kg, 30 kg, 31 kg, 31.5 kg and 40 kg. Following are maximum weights for some destinations:  
USA, Macau, UAE: 31.5 kg
UK, Australia, New Zealand, Germany, Canada, France, Italy, South Korea, Japan, Taiwan, Singapore, Thailand: 30 kg
Philippines: 20 kg
Hong Kong, Malaysia: 40 kg
Please click Weight Limit of International EMS for more countries

Things you should get to know when fill out the EMS waybill:

1. The recipient's name and address should be written precisely in English and the telephone or fax number is suggested to offer in convenience of contacting for any problems.
2. The recipient's address should not only include the postal code but also the exact address.
3. On the express mail waybill, the detailed description of contents, quantity, weight, value, origin and dates and sender’s signature should be filled out.  

Articles Prohibited from Mailing:

1. Articles that prohibited to post or circulated by Chinese law and regulations
2. Dangerous articles that is explosive, inflammable, corrosive, radioactive and toxic.
3. The reactionary press, books or obscene goods
4. Various currencies
5. Articles harmful to public health
6. Goods that is liable to perish
7. Live animals (except bees, silkworms and leeches that are properly packed)
8. Articles improperly packed that may harm personal safety, pollute or damage other postal parcels
9. Other articles unsuitable for mailing

Compensation Rules:

1. For any delivery delay: 50% of the postage charge shall be returned.
2. For the loss or damage of document per piece, RMB 400 shall be paid as compensation.
3. For the loss or damage of merchandise without declared value, RMB 400 shall be paid as compensation per piece.
4. For merchandise with declared value, compensation shall be made according to the actual damage due to the loss or damage, but the maximum compensation shall not exceed RMB 500+60*W (W refers to the parcel weight presented in integer kilogram and the integer should be held with the oddment counted as 1kg.)
5. For the loss or damage or the parcel, besides the above compensation, the postage charge and special tracking fee shall be returned.

For more questions and enquiry, you can call 11183 if you are in China and call +86 10 11183 if you are outside China. Only Chinese language is available.

Other International Express offered by EMS:

--China International Express   
--China International E-commerce Express:
ePacket/EUB    International e-EMS

Reviews for China International EMS (Express Mail Service)

15 Reviews All Reviews
15 3
1%
32%
65%
0%
0%
baha Sep 23, 2021 3

Query on tracking No CY001696715CN delivery. Item was purchase thought webobuy Store Shop 12th Jul 2021. Store said it was in warehouse and shipped to origin post. then stuck for over two months. And Help or upgrade will be appreciated ! Thank you ! 

baha
scott chandler Jul 20, 2021 2

Express shipping what a joke I paid extra postsge cost for ems and still in china waiting waiting should have saved my money and went normal postage. They take your money and dont deliver. Don't waste your money.

scott chandler
ravoman Apr 01, 2021 3

I purchased a product from China and incurred an associated high shipping cost as it was shipped through EMS. Therefore I expected a relatively quick shipping time. After 15 days tracking shows as no information available and 'international departure'. Would never purchase an item again that uses EMS - terrible service at such high cost. They should be held to account.

ravoman
Sam Mar 29, 2021 5

Although Daisy told me packages sent by EMS are delayed. Mine is not slow. It takes 8 days to reach the United States after shipping. I think I could receive it in another 3 days.

Sam
mbe1200 Nov 12, 2020 1

I wish I could give them ZERO stars! This is absolutely the FIRST and LAST time I am using EMS. They had my package since 10/28 with no movement or updates! It just updated today with NO expected date for me to receive my package! I know that there is a pandemic however it does not take this long here in the U.S. and we are in worse shape than china is with the coronavirus. TOTALLY UNACCEPTABLE!

mbe1200

Questions and Answers

Where is my package?

0 Answer(s) | Asked by richan | 10/14/2021 1:57:43 AM

Package not moving

1 Answer(s) | Asked by Kris | 9/29/2021 2:10:31 AM

To Pay Dutiable Tax from Overseas

1 Answer(s) | Asked by EUNICE | 9/27/2021 1:30:28 AM

Where is my package?

1 Answer(s) | Asked by vjsc | 8/31/2021 7:55:14 PM

What’s happening to my parcel? Has been returned a couple of times. EV986856980C

1 Answer(s) | Asked by MiloKwan | 8/30/2021 6:39:04 AM

Shipping Quote from Singapore to Toronto, Ontario (city : London)

1 Answer(s) | Asked by Shaw Kuan | 8/27/2021 10:40:04 PM

When will my package of EV991902435CN arrive here in Botswana.

1 Answer(s) | Asked by AMANTLE TREVOR BOBI | 8/26/2021 1:59:35 AM

Delays

1 Answer(s) | Asked by G | 8/4/2021 9:53:04 PM

cost to ship several large crates

1 Answer(s) | Asked by gtourville@navisjoliet.com | 7/19/2021 5:40:05 AM

Puzzle table ordered 8+ weeks ago

1 Answer(s) | Asked by Anne | 6/29/2021 5:56:48 PM

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