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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Wrong address

Hi I see my tracking number and follow it to different address. I receive a text said my package was delivery in front door. I try to contact you peoples. But no luck. Now who respond for this pickup. Please respond.

1 Answer(s) | Asked by Chris | 7/30/2020 1:07:52 AM


When tracking my order the status appears as delivered however I have not received my package? Doesn’t this mean that my parcel has been delivery to a courier to be delivered to my address or that my parcel has been delivered to the wrong address?

1 Answer(s) | Asked by Una | 7/29/2020 1:13:47 PM

My package arrived at the wrong address

My package LY159965436CN arrived in Wichita KS 67203 instead of Stockbridge, MI 49285. . Aliexpress tracking has the correct address associated to tracking number LY159965436CN but USPS in America has a totally different address for this tracking number. My order was shipped on April 20 via aliexpress shipping China post. Can a tracking number be used twice by 2 different sellers?

1 Answer(s) | Asked by Chethozah Project | 7/21/2020 11:17:35 AM

My package #24728-65 got sent to wrong address. Tracking # UJ443918241CN HELP

1 Answer(s) | Asked by Kenneth Eades | 7/16/2020 11:44:22 AM

My package delivered and signed for at wrong address

tracking # EB722933754CN. Was supposed to be delivered to 1505 Eddy St, Merritt Island, FL 32952, and, for some reason was delivered to an address in Bronx, NY!! I want my package! Please advise!

1 Answer(s) | Asked by bobsauerhoff | 7/14/2020 4:30:09 AM

Package delivered to wrong address

Good morning one my packages LS363615875CN was delivered to Pawnee Ok. When it should have been delivered to Jonesboro Ga. I checked the shipping address on the order and its correct for Jonesboro Georgia

1 Answer(s) | Asked by DEREONLONDON | 7/13/2020 3:32:53 AM

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