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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page (https://www.chinapostaltracking.com/package-tracking/). If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

I HAVE NOT RECEIVED MY PARCEL

HI, my tracking number is GZ0000587957YQ, it says DELIVERED but i have not received it!! your have delivered to the wrong address.

0 Answer(s) | Asked by SHANKER | 7/8/2025 9:18:36 PM

Delivered to wrong country

Why my package was delivered to wrong address in wrong coutry? Destination country was Slovakia, but packade qas delivered to Slovenia!!!!. ZA00176675101. I paid for goods that were not delivered due to an error on your part! The sender sent me a shipping label with the correct address on it..

1 Answer(s) | Asked by Martin | 6/17/2025 12:53:49 PM

Undeliverable wrong address

I have been trying to fix an issue I have. The status says undeliverable due to addresses. EB840443304CN

3 Answer(s) | Asked by Chris | 6/11/2025 8:56:32 PM

GZ0000271467YQ Delivered to wrong address

GZ0000271467YQ Was delivered to the wrong address in sylvan lake Alberta. I need it delivered to Rocky Mountain house Alberta.

1 Answer(s) | Asked by Wes | 6/3/2025 10:25:43 AM

Tracking shows delivered but no one came to my house

Tracking YUNS2025072284. Please can I be informed what address this was delivered to? I never received it and my security footage shows no delivery driver for the date of delivery. I think it was delivered to a wrong address. Please help.

2 Answer(s) | Asked by Harry Shaw | 6/2/2025 5:29:13 AM

package with wrong address

I am trying to track down a package that states it was delivered but I did not receive it. The delivery address according to the vendors web site was wrong. It was labelled as 95-228 Outside Loop, Mililani, Hi. 96789. Should have been 95-228 Alaalaa Loop, Mililani, Hi. 96789. Tracking number is AM779526789CN. According to this site was delivered on May 6, 2025. I checked all around the house, with the neighbors, and the United States Post Office and no package can be found.

1 Answer(s) | Asked by Shawn Howe | 5/20/2025 10:19:07 AM

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