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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Sent to wrong address

Package was ordered through eBay tracking number LV477095218CN my eBay shipping address is the same Denver,CO address it has always been. Tracking information says it was delivered May 16th to Montrose ,CO totally different zip code. How can I get this package now that it has been delivered to wrong address??

0 Answer(s) | Asked by Bobs | 5/20/2022 8:35:18 PM

package said successfully delivered but was delivered to wrong address

AG859713768CN tracking says it was delivered but haven’t received anything and postal service said there wasn’t a package, is my package lost?

1 Answer(s) | Asked by Enrique | 5/13/2022 11:50:30 PM

I did not receive the parcel (Item)

Hello, I did not receive the parcel ... When I checked the Tracking number: LW209794609CN it was delivered to the wrong address, please check .... IF I You want i can send you screens where you will see the problem .... Remind me of my address:. United States (Wilmington). First name: ALEKSANDRE. Last name: BITSKINASHVILI. Address 1: 2601B W. 6th St. Address 2: Inex Group IG37434. Town / City: Wilmington. State: Delaware. Country: United States. Post Code (Zip): 19805. Phone Number: 302 502 2455

0 Answer(s) | Asked by ALEKSANDRE BITSKINASHVILI | 5/4/2022 12:46:58 AM

package went to the wrong address in the wrong state

I ordered a popular electronic for my daughter's birthday from a company in China. I know I gave the correct address, and yet somehow it was delivered to a mailbox in Mesquite Texas. I live in Tucson Arizona. I would like to know what is going to be done, as I am now out $100, and I am sure that whoever received the package will not be sending it back. . Tracking number LY999549696CN. My address is 4625 E. Pinto Ln., Tucson, AZ 85739

1 Answer(s) | Asked by CharleeKay80 | 4/20/2022 6:44:02 PM

My package's destination is wrong.

Hello.. I track my package and find the destination is China.. I live in Taiwan.. I really afraid that the package will mail to the wrong address.. So I want to know what's the matter about it?. I try to contact the Poland Post and the sender but they don't reply anything about this situation.. Thank you for your reading.. Looking forward to your reply.

3 Answer(s) | Asked by Rachel | 4/20/2022 6:47:00 AM

Delivered to wrong address

I have tracked my package and shows it was delivered to FRANKLIN - KY, 已妥投 , today 4/19/2022 at 10:17 am. And this is not my address. It was to be delivered 10482 S Rosewood Way, Molalla, Oregon 97038. How do I get my package that was delivered to the wrong address?. Jill Walton

0 Answer(s) | Asked by Jill Walton | 4/19/2022 11:34:33 AM

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