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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page (https://www.chinapostaltracking.com/package-tracking/). If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Package delivered to wrong address

Hello, my name is Kiara and my tracking number is AM361905697CN. My package was delivered to Brooklyn, NY when I am in Memphis, TN. The seller and I both provided this address: 3605 Northmoor Ave. Memphis, TN 38128. I need this dress for an event tomorrow, is there anyway my dress can be retrieved and overnighted to me please??

0 Answer(s) | Asked by Kiara I. | 11/8/2024 11:33:43 AM

Did not receive at my home.

Tracking No. DU9100841980YM. Delivered to wrong address in Birmingham, AL. Correct address is 148 Red Fox Way, Meridianville, AL 35759. Please forward my order to correct address.. Nita Palmer

0 Answer(s) | Asked by [email protected] | 11/1/2024 11:17:25 AM

My package is being shipped to the wrong address. How can it be shipped to me to

My package was shipped to the wrong address. How can I get it shipped to my address?

1 Answer(s) | Asked by Courtnei | 10/22/2024 12:32:52 PM

Package not delivered

Hello, I ordered a package from amazon and it was dispatched via china post, after the order was dispatched I realized that the delivery address was pasted twice, one as the local post office address and the other as the specific final address which was incorrect due to excess number and while I checked with my post office the wrong address does not exist. All the other contact information was correct however I informed the seller about the issue. After tracking the package for over a month it got stuck on 'out for delivery' for two days and then later i received an email from the tracking website I was using(track718) that my package was delivered on a Sunday at 6:20pm to the wrong address which does not exist, I have verified it even with the local authorities. I did not receive any call or message using the phone number provided for any attempted delivery even which I believe should be the primary mode of communication for a final delivery. Please help me get the package.

0 Answer(s) | Asked by James | 10/3/2024 8:28:52 AM

wrong address for the order AM504112425CN

Hi, the adress of delivery is wrong, i'm living in 409-12 rue laberge, saint-jean-sur-richelieu in Canada not in the city of quebec. You acn call me at 438-372-0795

0 Answer(s) | Asked by irchad assou | 8/29/2024 11:08:17 AM

Wrong address

How do i tell where my package is so I can change the address for delivery

0 Answer(s) | Asked by CSJ2023365818YQ | 7/17/2024 5:53:45 PM

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