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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Parcel failed what do I do

I am waiting for a parcel, tracking number LZ531005580CN it says delivery failed wrong address, it says it is now in Mississauga sorting center, I can give you the address to deliver to me I have been waiting for this parcel for over 2 moths, please help

0 Answer(s) | Asked by AngelaMacD | 1/25/2021 8:51:33 AM

Parcel was sent to the wrong address halfway across the country

Hello,. The shipping address on the parcel was in BC, but the parcel ended up being delivered in Ontario.. Any assistance is appreciated.. regards.

1 Answer(s) | Asked by Guri M | 1/18/2021 8:53:01 PM

Lost package

Ordered a placed in November. Tracking number shows was delivered October 5. Called local post office and was delivered to wrong address. Still no package. Can I get a refund for $89.99?

1 Answer(s) | Asked by Karen Portz | 12/31/2020 7:19:43 AM

Mail Re-direct Services

I have 3 parcels that have a wrong address and wish to redirect them to the correct address, how can i do this and pay the extra charge required?. 1. LP185597142SG. 2. LP184826060SG. 3. LP184849661SG

3 Answer(s) | Asked by tozeyana | 12/24/2020 1:35:49 AM

Package not recieved, delivered to wrong address

My package has been in transit for 32 days and just yesterday tracking was updated, saying item was delivered to mailbox in Scottsdale AZ. Package was suppose to be delivered to Dudley MA! Im not very happy with china post...Will I even recieve my order now?!. Tracking # LY555575379CN

1 Answer(s) | Asked by Lilcupcak3s | 12/22/2020 11:15:09 AM

Wrong address

Tracking number: LY598452068CN. I need address changed to correct address below.. Eric junkins. 200 Farmstead Lane. Mooresville NC 28117

1 Answer(s) | Asked by Eric junkins | 12/21/2020 4:56:08 AM

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