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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

What company sent my order?

Hello. My order #2021492047, track #LV327247519CN, has shipped to the wrong address.. I would like to what company set up the parcel to be sent to me, so I can let them know it was shipped to the wrong address.. Thank you . Dwayne

0 Answer(s) | Asked by Dwayne | 12/3/2021 11:21:33 PM

Delivered to wrong address

T re decking # LY926589629cn. . Transaction ID 20187897v0080631E . Not delivered to my address in california

0 Answer(s) | Asked by | 11/26/2021 12:14:37 PM

undelivered package. it was sent to the wrong address.

Dear friends, the package with the code RV583022226CN was sent to the wrong address. The correct address is Santiago, Chile and it was shipped to Brazil.. I need the package to be sent to the correct address that appears in the purchase record.. The error has already been confirmed with the seller in a dispute on Aliexpress.

1 Answer(s) | Asked by Rodrigo Barrenechea | 11/24/2021 7:19:30 AM

Delivery address

Hello, i have been scammed a couple times now and i wanted to know if it is possible to verify the shipping address on a package i am waiting for? I know the confirmation email i received is correct but my packages lately have been going to the wrong address.. Tracking number AQ478707146CN

1 Answer(s) | Asked by Bernard | 11/19/2021 8:23:37 PM

I wqs given the wrong shipping number

I never recieved my package. It says it was shipped to the wrong address. Please help me. Please send me the contact address for my tracking number LY903829935CN

3 Answer(s) | Asked by Kclark0484 | 11/16/2021 3:41:44 PM

You delivered to the wrong address

LY914052603CN is the tracking number delivered in Hollywood Florida. Wrong address. If I don't hear back from you I will cancel payment. . MY address is 9 Lincoln Street, Weston MA 02493.

1 Answer(s) | Asked by Todd Krueger | 11/12/2021 3:27:47 PM

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