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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

My package was delivered on Sept 11 to the wrong state and wrong address.

You delivered my package to Virginia Beach. My address is on my order!!! I live in Nixa Missouri. Give me my order that I've waited 2 weeks for!!!

1 Answer(s) | Asked by Melissa | 9/13/2021 11:52:28 AM

Shipment was delivered to wrong address

My tracking number is LY831374319CN. I received notice that my shipment was delivered to Burnsville, Minnesota 55337. I live in Scottsdale, Arizona 85251 which is over 1,200 miles from Burnsville. How can I get the delivery corrected and redelivered to the correct address? . Thanks. Jon

1 Answer(s) | Asked by Jon | 9/10/2021 7:17:43 AM

Delivered to the wrong address

Tracking number is LV218934128CN . Was for BC Canada but was sent to Calgary Canada just would like to know if it was transferred to another shipper or sent to the wrong address

1 Answer(s) | Asked by DolphinDiver13 | 9/7/2021 6:30:36 PM

Delivered to wrong address

Tracking shows my item as being delivered but to the wrong address. How can this be handled?

1 Answer(s) | Asked by Rexmccoy | 9/7/2021 7:50:02 AM

Hi my parcel is wrong address that should be here in taiwan

I put the wrong address can you send to my parcel here in taiwan this my address No.5 Xing Yeh street guieshan district taoyuan city taiwan thank you

1 Answer(s) | Asked by Era jean | 9/2/2021 1:55:54 AM

Shipment in customs

Hello, could you help me to know where exactly my package is? I know they remain customs, but I have not received any information updates and the receiver in China said that they cannot help me with anything. Furthermore, I don't know if the problem in customs is due to taxes, wrong address, forbbiden item, anything. These are the tracking codes, RX110103118JP and RX110610914JP. Thanks in advance.

1 Answer(s) | Asked by Kareen_9228 | 8/27/2021 4:28:01 PM

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