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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Did not receive package.

The tracking number says package was delivered but I didn't receive it?. I'm concerned that maybe it was delivered to the wrong address.. AS445284285CN. Tim Newberg

1 Answer(s) | Asked by Tim Newberg | 10/8/2020 1:26:01 PM

kayak order

Delivered to wrong address!

1 Answer(s) | Asked by sonny | 9/29/2020 5:11:00 AM

My order got delivered to a wrong address

I placed an order I got an order number and also a tracking number when I tracked my order it says it was delivered to an address in NY and I live in Florida how can I resolve this issue The company isnt returning my emails

1 Answer(s) | Asked by Mikey B | 9/24/2020 9:50:55 AM

I tracked a package and it has been delivered to the wrong address in a differen

I was following tracking when it said it was delivered but it wasn't on investigation I found it was delivered to a different address in another state!

1 Answer(s) | Asked by Cbevans | 9/21/2020 7:20:19 PM

What do I do if my package was delivered to wrong address?

1 Answer(s) | Asked by Jessica baird | 9/18/2020 6:17:07 AM

wrong address

Dear sir or madam, did a mistace. The products LE746306167CN and 8018286890894414 will sent to the wrong address - my old working address. Could you please change the address to: Brit Kapteina, Heresbachstr. 23 , 40223 Düsseldorf Germany. Kind regards . Brit Kapteina

1 Answer(s) | Asked by Brit Kapteina | 8/27/2020 1:49:00 AM

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