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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers


Im waiting for china post to get in touch with me . They shipped scooter out with wrong address and wrong tracking number . China posr is suppose to find out where my scooter is i cant contact the seller if i dont know where he is . I would like my scooter shipped to me .

1 Answer(s) | Asked by Currie56 | 3/19/2020 7:07:38 AM

Regarding my scooter

I bought a wcooter feb 29th for the amount of 219.00 05. My scooter went to a wrong address in st martins quebec. I do not live is quebec. Also you gave the wrong tracking number . Ive been in contacted with canada post . Theyvsaid my scooter was delivered ti a st martins quebec . I m in contact with paypal . I would like my scooter deliveres to 39 harcourt ave # 101 toronto ont m4k 1m3 . Please coiuld yo grt bach to paypal as soon as you can . I reall need ,my scooter thank you lise

1 Answer(s) | Asked by lise hogan | 3/17/2020 3:40:59 AM

I ordered a hoodie and I accidentally sent it to the wrong address

I ordered a hoodie about a month ago and just received a text that it was finally being shipped out but I sent it to the wrong address, I thought I was scammed at first until I finally got a text about it. I sent it my package to 6925 West Brady Pl but my address is 6925 West Mathew Brady St Which is just down the road from the 1st address. . Here is my confirmation code to show proof that I have purchased and received a text about the package: LN448935754CN

1 Answer(s) | Asked by Kanan Leach | 2/28/2020 1:16:43 AM

My tracking number says my package was delivered

Tracking number says package was delivered to wrong address and state. LW497391603CN

1 Answer(s) | Asked by Sandor811 | 2/21/2020 11:09:24 AM

Package shipped to wrong address

I had a package shipped to the wrong address and I need it delivered to the apartment complex office and not the apartment complex. Is there any way to request this be done?

1 Answer(s) | Asked by Harukuron | 12/18/2019 2:04:28 PM

Lost Shipment LE024329825CN

Hello, I have a serious problem with my parcel. In Poland, I ordered shoes at the ULTRACOLORS store, which imports goods from China. The carrier is China Post. The package was sent to a wrong address in Poland and returned to China. At the moment I do not know where it is or how to recover it. I am asking for urgent contact regarding my parcel with the numbers: LE024329825CN. What to do next? Thank you

1 Answer(s) | Asked by matimiko2 | 12/11/2019 7:49:43 AM

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