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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page (https://www.chinapostaltracking.com/package-tracking/). If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Package delivered to wring address

AQ110630131CN was delivered to wrong address!

0 Answer(s) | Asked by Kennbr01 | 3/24/2023 5:56:12 AM

Package not recieved

Tracking no AS750055561CN for my parcel from shien fashion is saying I signed and received it. I have not got it or signed for it. I think it has been del to the wrong address

0 Answer(s) | Asked by Linda | 3/23/2023 11:13:43 PM

Delivered to wrong address

Re: tracking number : AS750045727CN. Tracking says my parcel was “successfully delivered” on March 18,2023. However, there is no parcel at my address. (It is now march 23,2023 and still nothing). Delivery address is correct on order. Who is the Canadian distribution company you used? And how do I track this parcel in Canada? This tracking number does not work with Canada Post.

0 Answer(s) | Asked by Ahart | 3/23/2023 7:38:48 AM

Delivered my parcel to wrong address and wrong person

Please explain why my parcel was delivered to capetown and am I getting my parcel. How do you deliver wrong adress and wrong name?

1 Answer(s) | Asked by stephdhlamini@gmail.com | 3/16/2023 5:22:04 PM

Package sent to wrong address.

Tracking number is LV706544058CN. Parcel sent via China Post went to the wrong address and its currently stating that its held up in a post office in another state. . My name is Mehmet Erol.. Postal address- 204 Cumberland Rd Auburn, NSW, 2144, AUSTRALIA.. PHONE number- +61 0421 691 692

1 Answer(s) | Asked by Mehmet Erol | 3/14/2023 7:41:48 PM

DELIVERED TO WRONG ADDRESS

WHY WAS MY PARCEL DELIVERED TO WRONG ADDRESS - IN WRONG STATE.

1 Answer(s) | Asked by V Sorina | 3/14/2023 1:35:30 PM

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