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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

LY174900295CN Not received

Tracking number LY174900295CN. Shipping status Shipped. Was not received. It appears that it was delivered to the wrong address.. My address is 106 Strawberry Lane Manchester CT 06040

0 Answer(s) | Asked by showtimeg | 6/3/2020 9:07:53 AM

Package delivered to wrong address

Hello! . I received a package at my home, but the address on the shipping label was not my address and the name was for a person who does not live at my address. I’ll leave the package out, can someone come by and pick it up please?

1 Answer(s) | Asked by Zippy1234girl | 6/2/2020 10:10:39 AM

delivered to wrong address

The tracking shows the package was delivered to Coloma MI. not Hoisington. Kansas, my address Tracking# LY206524956CN Order # 19-04989-35890. My phone 6207865605

1 Answer(s) | Asked by Steve | 5/26/2020 3:41:23 PM


My package was sent to the wrong address in a different do I get a refund ?

1 Answer(s) | Asked by Z | 4/30/2020 9:56:39 AM

Wrong address

Good day. The USA Carrier has delivered to the wrong address. Can you please inform them to pick up and deliver to the right address as per my order? Thank you. Regards. Chris de Roo. +1 615 812 7649

1 Answer(s) | Asked by | 4/23/2020 7:07:29 AM


LA101058472CN. This tracking number is saying that the parcel is in redditch in the UK , which is not my address. . Can you check what address was supplied to you by the sender , because I have a feeling this tracking number is incorrect or they gave you the wrong address

5 Answer(s) | Asked by Ibtasaam | 4/23/2020 3:29:02 AM

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