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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Wrong address

I ordered something from DHgate and unfortunately I sent it to the wrong address can I stop it now or rerout it? My order number is 3338506955

0 Answer(s) | Asked by Tara deldoust | 6/23/2021 3:28:28 PM

my package was delivered to the wrong adddress and state

hi,. my order was delivered to the wrong address and state.. transaction number id 2fd39829e2208122v. tracking number is ls425535617cn. i live in virgina and the tracking says it was delivered to alabama. please let me know how we can fix this error

1 Answer(s) | Asked by geeecee | 6/21/2021 4:47:22 PM

LY797450260CN This is my tracking number delivery wrong address

LY797450260CN my tracking number . Today showing my parcel delivered by Miami USA . That is wrong because my address 184 church st north alliston Ontario Canada L9R 0G2 . How delivered my parcel Miami USA ? Please check this delivery status and address . Thank you . email : Ph no +14387257315nx8y

1 Answer(s) | Asked by Jomy Jose | 6/21/2021 2:59:00 PM

My parcel could not be delivered

I have sent a parcel from Australia to return an item I purchased that was not as described. The tracking number is LK122794659AU. The address I was given to send the parcel back to for full refund is. Shenzhen Best Technology Co Ltd. District C, second floor, Building A,. Renxing Machinery Industrial Park. Minzhi Avenue, Minzhi Street. Longhua New District, Shenzhen,. Guangdong 518000 CN. The message on the tracking advises parcel was Undeliverable- wrong address, can you please check that you tried to deliver to this address. . Please advise the situation when you attempted to deliver to this address..

1 Answer(s) | Asked by Tania Donnelly | 6/21/2021 5:50:44 AM

Delivered to wrong address

Tracking status of #LY794972307CN is delivered June 14th to address in Macon Georgia 31210 USA. . That address is not the address given to shipper and it was been delivered to the address. . Please help locate this shipment and direct it to the correct address. . Correct address is:. Steven Slaughter. 201 Faircrest Dr. #833. Cleburne, Texas 76033

1 Answer(s) | Asked by SteveSlaughter | 6/15/2021 9:43:45 PM

Package sent to wrong address

Hi, . I recently ordered a package and it was sent to Canada, however it was shipped to an entirely different address.. I was wondering how to fix this so the package can be delivered to the correct address or is there a way to get a different tracking number so I can properly track it?

1 Answer(s) | Asked by alekhya | 6/10/2021 11:14:02 AM

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