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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

My order

Still my order was not delivered as here no one to steel it or mistakenly deliver to wrong address trustworthiness of you organization is at a question and here no local deliver mentioned

0 Answer(s) | Asked by Lakmal | 4/8/2024 9:13:30 AM


The packaging shown successfully delivery, but I do not receive yet. And I don’t know how to contact the courier.. Can you help me check does the courier deliver in wrong address? This is my tracking number AM245320291CN. Thank you

1 Answer(s) | Asked by Yvonne | 3/12/2024 6:20:54 AM

Order delivered to wrong address

Hello. My order number AM215703346CN in the name of my husband, Bruno Barbosa Nascimento, was delivered and signed for on the 18th, supposedly at the address I indicated.. But the reality is that I neither received nor signed anything.. I would like to know who and to what address they delivered my already paid order.

0 Answer(s) | Asked by Vanessa Figueiredo | 1/22/2024 2:25:09 AM

USPS label made out to wrong address

China post sent package to us then when usps label was made out it had wrong address

0 Answer(s) | Asked by Melvin shollenberger | 1/19/2024 11:39:29 AM

Delivered to wrong address

LV934255874CN was delivered to the wrong address and I have no idea which one. Royal Mail will not deal with a claim as it was sent from outside the UK and I have to contact the original courier. Please advise.

0 Answer(s) | Asked by marshj | 1/19/2024 1:28:21 AM

How do I find out who delivered my package to the wrong address

My package tracking says delivered but I didn't receive it. Map shows another street . USPS says they have no tracking of the package. Seller is insisting it was delivered and deal with post office. Who delivered it? No carrier shown. China post ems. .

0 Answer(s) | Asked by Linda | 12/21/2023 5:52:46 AM

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