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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Wrong address

How do i tell where my package is so I can change the address for delivery

0 Answer(s) | Asked by CSJ2023365818YQ | 7/17/2024 5:53:45 PM

Delivery to wrong address!

It's telling me my order was delivered, but not to me! It's saying Tennessee! I love in California!!

0 Answer(s) | Asked by Cynthia Ham | 7/1/2024 6:13:46 AM

I have not received my Item shipped from China tracking # AT374523436CN

URGENT!!!!!!. Hi . I would like to know whom should I reach to inquire about my package which I have not yet received even though your tracking system say that it delivered to me but I have not yet received it yet. Your tracking system as shown below say that it was delivered to.. Number: AT374523436CN. 2024-05-24 13:07Ontario Toronto M3C 4C5, 已妥投【CA Ontario】. 2024-05-24 08:06 Ontario Toronto M3C 4C5, 出门投递【CA Ontario】. 2024-05-23 16:30 Toronto, 快件到达处理中心【CA Ontario Toronto】. 2024-05-22 13:04 Ontario, 快件离开处理中心【CA Ontario Ontario】. 2024-05-21 19:05 Ontario, 目的地转运【Ontario】. 2024-05-19 13:16 Ontario, 快件到达处理中心【CA Ontario Ontario】. 2024-05-17 18:39 YTO DISTRIBUTION CENTER, 快件离开处理中心【CA Ontario】. 2024-05-16 03:20 YTO DISTRIBUTION CENTER, 快件到达处理中心【CA Ontario】. 2024-05-14 16:02 CA, 目的国清关完成【CA】. 2024-05-12 16:24 YTO International Airport, 抵达【YTO International Airport】. 2024-05-10 12:08 HK International Airport, 启运【HK International Airport】. 2024-05-08 12:02 Hong Kong, 出口清关完成【Hong Kong】. 2024-05-08 10:26 东莞市, 快件离开处理中心【东莞市】. 2024-05-08 09:32 东莞市, 快件到达处理中心【东莞市】. 2024-05-08 09:12 Hong Kong, 快件到达处理中心【Hong Kong】. 2024-05-07 23:25 东莞市,Accepted at Origin Facility, 干线中转. 2024-05-07 17:03 东莞市, 邮件离开【东莞市国际公司直属国际营业部】,正在发往【广商中心】. 2024-05-07 16:58 东莞市, 邮件已在【东莞市国际公司直属国际营业部】完成分拣,准备发出. 2024-05-07 16:48 东莞市, 中国邮政 已收取邮件. Please kindly let me know what happened to my package which I have not yet received and who should I reach to in Canada, Ontario to inquire about . I hope it wasn't delivered to wrong address. . Thank you

2 Answer(s) | Asked by ND | 5/24/2024 5:40:19 PM


I accidentally put the wrong address on my package and it says it was undelivered so my question is who would I contact?

0 Answer(s) | Asked by Gina | 4/23/2024 2:35:35 PM

My order

Still my order was not delivered as here no one to steel it or mistakenly deliver to wrong address trustworthiness of you organization is at a question and here no local deliver mentioned

0 Answer(s) | Asked by Lakmal | 4/8/2024 9:13:30 AM


The packaging shown successfully delivery, but I do not receive yet. And I don’t know how to contact the courier.. Can you help me check does the courier deliver in wrong address? This is my tracking number AM245320291CN. Thank you

1 Answer(s) | Asked by Yvonne | 3/12/2024 6:20:54 AM

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