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Wrong parcel address. How to change it?

You may find that you provided the wrong shipping address accidentally when order something online from a seller in China. Or, you have moved to a new address but you filled the old address of your house when placed the order. So, you would like to change it. Some users ask us or contact China Post to change it for them. But we would like to clarify that China Post and we couldn’t change the address once it’s shipped. However, if the package hasn’t shipped, you can contact the seller to change it. How to judge if the package has shipped or not? You can track your package by filling in the tracking number from China Post Tracking Page ( If you find no information for it, it should be still in the seller’s hand and the seller hasn’t handed it over to China Post. You can contact the seller as soon as possible to let him know your correct address and change it before it’s hipped. Once you find there are tracking information in the result, it means it has been already shipped. In this case, no one could change the address.

If the package has been shipped and the address couldn’t be changed, you need to track it often. When you find it arrives in your country, contact your local post service immediately to ask if they could deliver it to your new address. Some of the countries provide this service. But you may need to pay additional fees for the change.

How will be the parcel dealt with once the address is wrong? 
If the wrong address exists, it will be delivered to that address. You’d better contact the person there to receive it for you. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. If there is no clear address to return back, it may be discarded.

What should I do if the delivery was failed or it’s returned back due to the wrong address?
If the delivery was failed just few hours or days ago, try to contact the courier in your country to ask if you could change the address. If not, you can only wait it to be returned back. You can contact the seller to refund you once it’s returned back to the seller. The seller may refund you partially because you provide the wrong shipping address. If the seller doesn’t receive it, you can’t get refund.

Questions and Answers

Missing parsal

Hi my name is bhumi Patel my order number is WCP1149 my parsal is diliver wrong address, not to me please give me my refund 28 pounds

1 Answer(s) | Asked by Bhumi Patel | 8/10/2023 4:43:18 PM

Delivered at wrong address

hi my parcel has been delivered at the wrong address in the US while the delivery address is in UK.

0 Answer(s) | Asked by Jessica Lymer | 8/9/2023 8:59:43 AM

Package not received

LR046525676CN This is my tracking #. The package was delivered to the wrong address. It seems one of your collegues shipped to the wrong address.

1 Answer(s) | Asked by Yogipersaud89 | 8/2/2023 5:26:40 AM

Package delivered to wrong address

A package was shipped to me from China and was delivered to the wrong address. The tracking number is EB792116580CN. . I found out that someone else signed for my package. The seller told me to contact EMS customer contact to start an investigation and get a complaint number. Can you please help me do this since I cannot call China?

0 Answer(s) | Asked by Rachel | 8/1/2023 1:28:17 PM

I didn't receive my parcel

Hi there, according to the tracking,( AG984556554CN) it said my parcel has been delivered but I didn't get anything. Can you please check for me if it's sent to the wrong address?

1 Answer(s) | Asked by Tiffany | 7/31/2023 2:53:17 PM

Missing item

My item was delivered to the wrong address. What do I need to do now I've tried to get them to go back and get it but they haven't responded back. They were suppose to deliver it to 355 Lakewood View Rd Muscle Shoals Al 35661 but they delivered it to someone on Pepi Dr Muscle Shoals Al my Tracking no: AG760351913CN thanks Johnnie Willenberg

1 Answer(s) | Asked by johnniewill125 | 7/11/2023 5:05:00 PM

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