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FAQs About China Post Tracking

Why can't I track my china post package?

For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more

Why is my package stuck / not update?

No more update doesn’t mean lost. There are many situations about this:
1. It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN,123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
2. It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet.
3. If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods.
4. The carrier may omit to enter the tracking information.
5. Your package may have been lost during the transportation period.
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What to do if tracking status says 'successfully delivered' but I didn’t receive it?

In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.

Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.

What should I do if the shipping address is wrong?

In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more

Why do I receive a package from china that I didn't order?

Once you receive an unknown package that you didn’t order from China. You need to check your credit card to make sure you are not charged. If you don’t want to keep it, you can return it back to the sender if the address for return back is clear. Read more

More FAQs

Reviews for China Post

279 Reviews All Reviews
279 3
Jun 15, 2021 5
I ordered a bracelet for my daughter as a birthday gift. God bless me, it arrives in time. Almost 40 days in transit. Hope China Post provides more fast shipping in the future.
Andrea Gil
May 19, 2021 2
This is poor system, it has been over 3 months now and my parcel is still been held at customs in SUZHOU. Mean while the company awaits the parcel. very poor service. No communication , no reception.
May 05, 2021 1
I like to make shopping in China, it's nothing to do with Covid 19. The Chinese need better shipment systems to Suit there market and shipping price. This China post and others shipping companies, make shopping in China more Fun. Thanks
May 04, 2021 1
Awful. Parcel was successfully handed over to carrier then seized by Beijing customs and “returned”. It is only Chinese drama dvds. Have purchased many times from the same seller without any shipping issues. I checked the forum and found out that many ppl faced the same problem. Parcels are “rejected” at security checkpoint and “returned”. This process can be repeated over and over again and the customers never got the parcels. What is going on at the customs? 
Apr 28, 2021 3
Hello I recently ordered and i haven’t received a update for 12 days now and I ordered on the 12 April. and I am very curious because it says that it’s in transit and also says it’s flight departure and I haven’t got any updates since- could you please help and find where my package is? My tracking- LZ795318348CN - my item is getting shipped to Australia as well.

Questions and Answers – How Can We Help You?

Have problem to track your packages from China sent by China Post or EMS? Just ask you questions, China Postal Tracking will help you to check for free. We have helped more than 100,000 people resolved the package issues.

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Latest Questions

Hi I like to know why is it taking so long for my parcel
Asked by Angela | (6/15/2021 11:50:54 AM)
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Handed over to the carrier for transportation
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Where is my package uu046971245cn??
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All you need to know about China Post Tracking

About China Post

Owned by the State Post Bureau of the People's Republic of China, China Post is the official postal service of China. Main business scope of China Post includes: domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing of stamps, postal express delivery and logistics services, e-business, confidential correspondence communication, postal financial services, a variety of postal agency businesses and other businesses that allowed by the state of China.

China Postal Services:

International services for China Post include Small Parcel, Large Package and EMS. The Small parcel and large package of China Post can be tracked if registered. According to transportation methods, it can be divided into three categories: Air Parcel, Surface Air Lift (SAL) Parcel, and Surface Parcel. China post air mail/parcel is the mostly used one which is cheap and convenient. EMS is faster than China Post Mail but more expensive.

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China Postal Service Rate China Post Announcement

China Post Small Packet

China Post International Small Parcel service is for the delivery of light weight items below two kilograms from China to other countries and regions. It’s the most economic one among all express ways. Items such as small parts, accessories, clothes, and more articles for daily use are fit to deliver by this way. Now, it’s greatly used in e-commerce market such as Ebay, Amazon, AliExpress...and by individual customers.

China Post International Small Parcel Postage Rate of Small Parcel

China Post Large Package

The International large package service is offered by China Post for the delivery of the items over 2kg and less than 20kg, 30kg or 40kg. It fits for those packages with large sizes but are not urgent for shipment so much. Compared with EMS and other express means, the large package service is much cheaper. It can be tracked and traced with shipment status if it's registered. Click to learn more about this service:

China Post International Large Package Large Package Postage Rate

EMS(Express Mail Service)

China International EMS is a shipment delivery service offered by China Postal Express & Logistics and other postal operators in the world. It delivers documents, materials, urgent letters and all kinds of goods from and to other countries with fast speed and high reliability.

International EMS China International Express EMS Postage Rate

International e-EMS ePacket/EUB ePacket Shipping Rate

China Postal Code

Composed with digital numbers, the postal code (zip code) is used when mailing a letter or posting a parcel/package. A postal code usually stands for a certain area that the residents or companies located and used for mailing to improve the efficiency and accuracy. China postal code is composed of 6 digital numbers. Click the following links to get the codes for major Chinese cities.

Beijing Shanghai Guangzhou Xi'an Tianjin Lhasa Guilin Shenzhen Chengdu Chongqing Hangzhou Nanjing Wuhan Qingdao

More China Postal Code Lookup

About ChinaPostalTracking

ChinaPostalTracking is a third party package tracking platform supporting online package tracking of worldwide express and postal couriers. Simply enter a tracking number of international or domestic package in the tracking tool, you will get tracking information for the package quickly.

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