China Post: 86 10 11185 EMS: 86 10 11183

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FAQs About China Post Tracking

Why Can't I Track My China Post Package?

For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more

Why is my package stuck / not update?

No more update doesn’t mean lost. There are many situations about this:
1. It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN,123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
2. It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet.
3. If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods.
4. The carrier may omit to enter the tracking information.
5. Your package may have been lost during the transportation period.
Read more

What to do if tracking status says 'successfully delivered' but I didn’t receive it?

In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.

Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.

What Should I Do if the Shipping Address is Wrong?

In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more

Why do I receive a package from china that I didn't order?

Once you receive an unknown package that you didn’t order from China. You need to check your credit card to make sure you are not charged. If you don’t want to keep it, you can return it back to the sender if the address for return back is clear. Read more

More FAQs

Reviews for China Post

274 Reviews All Reviews
274 3
Apr 21, 2021 3
First i would thank Ms Daisy for the help and always answering the questions although the service is getting delayed due to covid-19 but I receive my parcel at last thank you china post!
Apr 21, 2021 2
It has been more than 1 week and I haven’t received my parcel yet from Philippines to China, it has been out of Philippines since April 9,2021. It is supposed to arrive on April 19,2021. It usually takes 7 days or less as I paid a lot for express air cargo delivery. But it feels like I paid much for not good service and feels like it is a cargo ship delivery due to the long period of waiting for my parcel to arrive. Please deliver my parcel as soon as possible. Thank you.
Mar 30, 2021 2
I ordered from a company in China on March 14th and it's March 30th now and it's still hasn't arrived in United States and it still is saying airlines shipping or whatever. This has the worst customer service ever! And I will NEVER order from China again!
Mar 29, 2021 5
Daisy of China Post Tracking is very helpful. My parcel is just cleared by the customs. 7 days to reach USA after shipping. Acceptable.
Mar 16, 2021 2
It seems that buying from ali express and shipping from china is getting worst and worst, my order stuck at the mail exchange in beijing already more than one month and each day they are updating that returned to the station mail for security reason, i don't know is that a diddle or a deceptivness, paying for something that you are unable to get and unable to open a dispute and you should wait for more than 3 months to claim your money, millions of orders got stucked in china and billions of usd been tranfered and used by someone in china for 3 months without any services from their side, using billions of usd from all around the world by this scam method.

Questions and Answers – How Can We Help You?

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All you need to know about China Post Tracking

About China Post

Owned by the State Post Bureau of the People's Republic of China, China Post is the official postal service of China. Main business scope of China Post includes: domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing of stamps, postal express delivery and logistics services, e-business, confidential correspondence communication, postal financial services, a variety of postal agency businesses and other businesses that allowed by the state of China.

China Postal Services:

International services for China Post include Small Parcel, Large Package and EMS. The Small parcel and large package of China Post can be tracked if registered. According to transportation methods, it can be divided into three categories: Air Parcel, Surface Air Lift (SAL) Parcel, and Surface Parcel. China post air mail/parcel is the mostly used one which is cheap and convenient. EMS is faster than China Post Mail but more expensive.

  China Post Announcement on the Delivery of Masks and Other Anti-epidemic Materials

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China Postal Service Rate China Post Announcement

China Post Small Packet

China Post International Small Parcel service is for the delivery of light weight items below two kilograms from China to other countries and regions. It’s the most economic one among all express ways. Items such as small parts, accessories, clothes, and more articles for daily use are fit to deliver by this way. Now, it’s greatly used in e-commerce market such as Ebay, Amazon, AliExpress...and by individual customers.

China Post International Small Parcel Postage Rate of Small Parcel

China Post Large Package

The International large package service is offered by China Post for the delivery of the items over 2kg and less than 20kg, 30kg or 40kg. It fits for those packages with large sizes but are not urgent for shipment so much. Compared with EMS and other express means, the large package service is much cheaper. It can be tracked and traced with shipment status if it's registered. Click to learn more about this service:

China Post International Large Package Large Package Postage Rate

EMS(Express Mail Service)

China International EMS is a shipment delivery service offered by China Postal Express & Logistics and other postal operators in the world. It delivers documents, materials, urgent letters and all kinds of goods from and to other countries with fast speed and high reliability.

International EMS China International Express EMS Postage Rate

International e-EMS ePacket/EUB ePacket Shipping Rate

China Postal Code

Composed with digital numbers, the postal code (zip code) is used when mailing a letter or posting a parcel/package. A postal code usually stands for a certain area that the residents or companies located and used for mailing to improve the efficiency and accuracy. China postal code is composed of 6 digital numbers. Click the following links to get the codes for major Chinese cities.

Beijing Shanghai Guangzhou Xi'an Tianjin Lhasa Guilin Shenzhen Chengdu Chongqing Hangzhou Nanjing Wuhan Qingdao

More China Postal Code Lookup

About ChinaPostalTracking

ChinaPostalTracking is a third party package tracking platform supporting online package tracking of worldwide express and postal couriers. Simply enter a tracking number of international or domestic package in the tracking tool, you will get tracking information for the package quickly.

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