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FAQs About China Post Tracking

Why can't I track my china post package?
For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more
Why is my package stuck / not update?
No more update doesn’t mean lost. There are many situations about this:
1. It may couldn’t be tracked after it leaves the first station of China because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN,123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items.
2. It couldn’t be tracked after it leaves China. This also happens for China Post ordinary packet.
3. If the parcel has been exported, the shipping status will not be updated until the parcel arrives in the destination country. This period may last for 3-60 days depending on different shipping methods.
4. The carrier may omit to enter the tracking information.
5. Your package may have been lost during the transportation period.
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What to do if tracking status says 'successfully delivered' but I didn’t receive it?
In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.

Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.
What should I do if the shipping address is wrong?
In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more
Why do I receive a package from china that I didn't order?
Once you receive an unknown package that you didn’t order from China. You need to check your credit card to make sure you are not charged. If you don’t want to keep it, you can return it back to the sender if the address for return back is clear. Read more
More FAQs

Reviews for China Post

299 Reviews All Reviews
Oct 29, 2021
I work for a delivery company- so I understand delays- but my package has been going round and round in Guangzhou for 2 and a half months!!! It got there 8/17/21- today is 10/29/21. Will it ever leave?
Oct 25, 2021
Everyone has got the wrong idea, this is a tracking scam being used by sellers on Alibaba and Aliexpress. You buy an expensive item, the seller gets some seeds or worthless junk and sends it to anyone in the US with tracking. The tracking from China Post in the US does not have a record of an address. So when this package shows "delivered", then the seller that gave this tracking number to his victim, will accuse him of getting his item. The Ali group is making $250+ Billion every year from the US and probably half is stolen money from this scam. Their arbitrators side with their sellers and give them your money. I have just become a victim of this and have clear evidence that it is a tracking scam and still I lose. The junk the seller sent with tracking was EMS, the most expensive, and the item I bought for $150 would have been $550+ to ship it. No seller spends more money to ship than what he gets for the item. Also the item had been marked "delivered" three times, indicating that this junk package was returned to the carrier twice because it was refused.
Oct 20, 2021
It's a nice tracking site. The tracking tool is very easy to use and offers very detailed package information. I have used it for a long time. Don't blame China Post and their service. They are the only site that answer your questions for free. Good work China Post!
Oct 20, 2021
Almost been a month now Still haven’t received my parcel this china post company is a joke the fact they are shipping out new parcels sooner then the onces that have been sitting in the airport for months is a joke. Never going to ship anything with this stupid company and I wouldn’t recommend anyone else shopping with them they have the worst times yet i’ve ever had. And I still haven’t received my parcel which is a joke very disappointing.
Oct 19, 2021
Got order from yangang 4th floor never ordered it however I did order a makeup vanity off fb and I got necklace which is like not even $2 CAD such a joke when I checked the tracking number for my vanity said delivered but never received the vanity just received that stupid necklace. 

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Latest Questions

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All you need to know about China Post Tracking

About China Post

Owned by the State Post Bureau of the People's Republic of China, China Post is the official postal service of China. Main business scope of China Post includes: domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing of stamps, postal express delivery and logistics services, e-business, confidential correspondence communication, postal financial services, a variety of postal agency businesses and other businesses that allowed by the state of China.

China Postal Services:

International services for China Post include Small Parcel, Large Package and EMS. The Small parcel and large package of China Post can be tracked if registered. According to transportation methods, it can be divided into three categories: Air Parcel, Surface Air Lift (SAL) Parcel, and Surface Parcel. China post air mail/parcel is the mostly used one which is cheap and convenient. EMS is faster than China Post Mail but more expensive.

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China Postal Service Rate China Post Announcement

China Post Small Packet

China Post International Small Parcel service is for the delivery of light weight items below two kilograms from China to other countries and regions. It’s the most economic one among all express ways. Items such as small parts, accessories, clothes, and more articles for daily use are fit to deliver by this way. Now, it’s greatly used in e-commerce market such as Ebay, Amazon, AliExpress...and by individual customers.

China Post International Small Parcel Postage Rate of Small Parcel

China Post Large Package

The International large package service is offered by China Post for the delivery of the items over 2kg and less than 20kg, 30kg or 40kg. It fits for those packages with large sizes but are not urgent for shipment so much. Compared with EMS and other express means, the large package service is much cheaper. It can be tracked and traced with shipment status if it's registered. Click to learn more about this service:

China Post International Large Package Large Package Postage Rate

EMS(Express Mail Service)

China International EMS is a shipment delivery service offered by China Postal Express & Logistics and other postal operators in the world. It delivers documents, materials, urgent letters and all kinds of goods from and to other countries with fast speed and high reliability.

International EMS China International Express EMS Postage Rate

International e-EMS ePacket/EUB ePacket Shipping Rate

China Postal Code

Composed with digital numbers, the postal code (zip code) is used when mailing a letter or posting a parcel/package. A postal code usually stands for a certain area that the residents or companies located and used for mailing to improve the efficiency and accuracy. China postal code is composed of 6 digital numbers. Click the following links to get the codes for major Chinese cities.

Beijing Shanghai Guangzhou Xi'an Tianjin Lhasa Guilin Shenzhen Chengdu Chongqing Hangzhou Nanjing Wuhan Qingdao

More China Postal Code Lookup

About ChinaPostalTracking

China Postal Tracking is a free package tracking platform supporting online packet tracking of worldwide express and postal couriers. Simply enter a tracking number of international or domestic package in the tracking tool, you will get tracking information for the parcel quickly.

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