Why can't I track my China Post package?
You may find no tracking information after filling the tracking number in our tracking tool. Here are possible reasons for this:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information available.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.
5. The tracking number is a fake one or it has been expired.
In this case, you'd better wait for a week to check again or contact the seller to confirm for the reason.
Only 'Logistics Order Created' in Tracking Status
Another situation is that, only 'Logistics order created’ or 'Order Information Received' is shown in tracking result and no more update for several days. In most cases, this is because the seller hasn’t shipped it or the package has not been collected yet. The seller has applied a tracking number from China Post with shipping software provided by the third party, eBay, AliExpress, WISH, Dunhuang etc. but has not shipped the goods yet. In this case, you need to contact the seller to ship as soon as possible. If you still can’t see status after a week, you should be cautious of fraud. You’d better claim a dispute or open a case to get refund in time.
Questions and Answers
Why can't track my parcel?
I placed my order on 7th April 2023 and my tracking number is LV253287974CN but I have no update regarding my parcel status.
Can't track my order KTZ460913348CN. Seller says its with my local post office.
I ordered 8th April and I keep being told its on its way. I've tried everything to track my order KTZ460913348CN tracking number is not found anywhere and I'm worried. Seller keeps saying its on its way or it's at my local post office, it is NOT and I'm worried I've been scammed
Can't track through USPS
Hi my order isn't showing up in the USPS system and I can't tell which post office to pick it up from. AQ213149156CN
Can't track package
I Ordered shoes on April 3, 2022. Can't track.
I'm from Zambia I can't track my cargo the tracking number is PH03926828835 and
I am unable to track my cargo the tracking number is PH03926828835 it is just stuck in Guangzhou it's now been some days no updates
I can't track my luggage
The shipper reported to me. 2021-03-03 16:28:00 Beijing, [Beijing International Mail Processing Center] has been exported directly. 2021-03-03 13:00:00 Beijing, arrived at [Beijing Comprehensive Mail Processing Center] (via transit). Why can't I track it?