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Why can't I track my China Post package?

In general, the tracking information for a parcel needs one or two days to update after the carrier gets it. You’d better wait one or two days after it’s shipped and then track its status. For no tracking records of your tracking number, it may because the sender hasn’t shipped it. Or, you typed the numbers wrongly. You’d better contact the sender to make sure the parcel has been sent and you typed the correct number. If you still can't get any result, better contact the sender to ask if it’s traceable. For example: tracking number composed of 9 digits only belongs to China Post Ordinary Small Packet Plus. It couldn’t be tracked or only can be tracked when it’s in China.

You may find no tracking information after filling the tracking number in our tracking tool. Here are possible reasons for this:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information available.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.
5. The tracking number is a fake one or it has been expired.
In this case, you'd better wait for a week to check again or contact the seller to confirm for the reason.

Only 'Logistics Order Created' in Tracking Status
Another situation is that, only 'Logistics order created’ or 'Order Information Received' is shown in tracking result and no more update for several days. In most cases, this is because the seller hasn’t shipped it or the package has not been collected yet. The seller has applied a tracking number from China Post with shipping software provided by the third party, eBay, AliExpress, WISH, Dunhuang etc. but has not shipped the goods yet. In this case, you need to contact the seller to ship as soon as possible. If you still can’t see status after a week, you should be cautious of fraud. You’d better claim a dispute or open a case to get refund in time.

Questions and Answers

I can't track my parcel

Can someone please help me to track my parcel? . UB167309848SG

1 Answer(s) | Asked by syed_ | 11/2/2020 1:44:39 AM

Can't track further UJ477198257CN

Tracking ends in California 3 months I've been waiting

3 Answer(s) | Asked by Joseph Bevevino | 9/24/2020 12:21:53 PM

I can't track my package (almost a month since the shipping order)

I can't find this tracking number CP407800032CN, and there have been almost a month since that number was given to me to follow my order..

2 Answer(s) | Asked by Joanna B | 9/14/2020 9:15:24 AM

Can't track this package TP522720910CN

Hi There,. Could you tell me this tracking number is real: TP522720910CN. Thanks

1 Answer(s) | Asked by trongthuy01 | 9/11/2020 2:39:28 PM

Can't track package

UJ570683937CN. Can't track package please help it seems to have stopped moving i have an app. UJ570683937CN

4 Answer(s) | Asked by Smile | 9/7/2020 8:45:32 AM

tracking number: RC716626865SG can't tracking

I would like to enquire about the register mail which posting on 28/7 to Shang Hai, China, the last update from Singpost tracking on 4/8 is "Receive item at delivery office (Country: CN)", then after that don't have any update again, may I know if there any issues?

1 Answer(s) | Asked by Loh | 8/10/2020 5:29:44 PM

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