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Why can't I track my China Post package?

In general, the tracking information for a parcel needs one or two days to update after the carrier gets it. You’d better wait one or two days after it’s shipped and then track its status. For no tracking records of your tracking number, it may because the sender hasn’t shipped it. Or, you typed the numbers wrongly. You’d better contact the sender to make sure the parcel has been sent and you typed the correct number. If you still can't get any result, better contact the sender to ask if it’s traceable. For example: tracking number composed of 9 digits only belongs to China Post Ordinary Small Packet Plus. It couldn’t be tracked or only can be tracked when it’s in China.

You may find no tracking information after filling the tracking number in our tracking tool. Here are possible reasons for this:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information available.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.
5. The tracking number is a fake one or it has been expired.
In this case, you'd better wait for a week to check again or contact the seller to confirm for the reason.

Only 'Logistics Order Created' in Tracking Status
Another situation is that, only 'Logistics order created’ or 'Order Information Received' is shown in tracking result and no more update for several days. In most cases, this is because the seller hasn’t shipped it or the package has not been collected yet. The seller has applied a tracking number from China Post with shipping software provided by the third party, eBay, AliExpress, WISH, Dunhuang etc. but has not shipped the goods yet. In this case, you need to contact the seller to ship as soon as possible. If you still can’t see status after a week, you should be cautious of fraud. You’d better claim a dispute or open a case to get refund in time.

Questions and Answers

can't track package

my tracking Number is LY877198831CN and it can't be found. was it actually shipped?. purchased on 9/14/2021 still has not been delivered. was supposed to ship in 3-5 business days..

1 Answer(s) | Asked by Kevin Kost | 9/27/2021 12:27:33 PM

I can't track my parcel

I posted in June but my parcel is still not recieved in China Guangzhou. Could it be in transit for so long or held in custom. Tracking number EE025400738ZA

1 Answer(s) | Asked by Kgomotso | 9/15/2021 1:45:45 PM

I can't track my parcel (MY218584088380B) this my tracking number

Now my parcel too late too delivery I scared MY218584088380B this my tracking number and I need parcel information

2 Answer(s) | Asked by meganeswary | 7/29/2021 7:12:55 PM

RV572683489CN I can't track it.

I ordered on the 21st of June but I can't track my parcel. Seeker gave me RV572683489CN track number. What can I do?

1 Answer(s) | Asked by Samandaruz | 7/20/2021 8:26:57 PM

Can't track

Cp339815375cn it's my tracking nu. The shipment was return due to custom has issue on some stuff , after take out that so stuff resend it but I can't track it help me out

1 Answer(s) | Asked by Waqas | 7/14/2021 4:09:13 PM

Can't track anymore

I got an email with a tracking number and it was in the system a week ago but now it's not. Ly826203081cn Any reason for this?

2 Answer(s) | Asked by Dennis | 7/14/2021 2:38:33 PM

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