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Why can't I track my China Post package?

In general, the tracking information for a parcel needs one or two days to update after the carrier gets it. You’d better wait one or two days after it’s shipped and then track its status. For no tracking records of your tracking number, it may because the sender hasn’t shipped it. Or, you typed the numbers wrongly. You’d better contact the sender to make sure the parcel has been sent and you typed the correct number. If you still can't get any result, better contact the sender to ask if it’s traceable. For example: tracking number composed of 9 digits only belongs to China Post Ordinary Small Packet Plus. It couldn’t be tracked or only can be tracked when it’s in China.

You may find no tracking information after filling the tracking number in our tracking tool. Here are possible reasons for this:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information available.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.
5. The tracking number is a fake one or it has been expired.
In this case, you'd better wait for a week to check again or contact the seller to confirm for the reason.

Only 'Logistics Order Created' in Tracking Status
Another situation is that, only 'Logistics order created’ or 'Order Information Received' is shown in tracking result and no more update for several days. In most cases, this is because the seller hasn’t shipped it or the package has not been collected yet. The seller has applied a tracking number from China Post with shipping software provided by the third party, eBay, AliExpress, WISH, Dunhuang etc. but has not shipped the goods yet. In this case, you need to contact the seller to ship as soon as possible. If you still can’t see status after a week, you should be cautious of fraud. You’d better claim a dispute or open a case to get refund in time.

Questions and Answers

can't track my order I ordered a ice maker and only got a ice scoop!!!!

Really $30 for an ice scoop????? Where's my order????

1 Answer(s) | Asked by dorthy | 5/4/2021 3:56:27 AM

Can't track my Parcel

My parcel is stuck at Hongkong and I can't track it. Please help me with this and let me know when will I receive my parcel. My tracking number is CP358897298CN

1 Answer(s) | Asked by Rachana | 4/26/2021 9:55:19 PM

My package went back to the sender, but I can't track it

Hi guys. How are you doing? Hope everybody safe. . Im from Brazil, and my purchasing agent sent me an package with the label written in chinese. Then the customs agents informed me that the package would be returned to the sender, as the label must be written in Spanish, English or Portuguese.. But am I not able to track? =(((( . I don't know where my package is, I don't know how long it will take. this is very worrying and frustrating! I'm afraid of losing my package. This package is so important to me, and have so much money involved. . Track no is: EV957201225CN

1 Answer(s) | Asked by kauechamiso | 3/29/2021 5:26:27 AM

Can't track this package :RV532141343CN

Hi can you help with this package: RV532141343CN because the data on ALIexpress is not updated even after 50 days?

2 Answer(s) | Asked by Marina | 2/22/2021 12:09:12 PM

Can't track package or find out if tracking number really legit.

Tracking number that was given was 2DFA3F0295570BA

1 Answer(s) | Asked by Cristina | 1/13/2021 6:39:00 PM

can't track my package track number UJ756657715CN

Hi all,. I ordered a watch from china in 27 novemebre and since then I'm unable to track the package .. can you help

3 Answer(s) | Asked by akaabi | 12/16/2020 5:01:54 AM

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