China Post Tracking

A: It’s hard to give a definite answer about the days it takes to ship via China Post. The delivery time differs with different ways to send the package and different destination countries. In most cases, international packages sent though China Post could be delivered between 15-60 days. Some package sent through economic ways may take as long as 3-6 months to be delivered. Read more about How Long Does It Take to Ship via China Post?

A: First, you need to get the tracking number of the package from the sender. With the tracking number, you can track the location of the package at any time. You can track your package by filling in the tracking number from China Post Tracking Page. Read More about How to Track A Package From China?

A: For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more about Why Can't I Track My China Post Package?

A: A China Post tracking number is a combination of 13 alphabetic and numeric characters. It starts with "R" for small parcel and "C" for large package with another letter and 9 digits followed. At the end are two letters. For example: CP123456789CN. On the mailing label or voucher, you can find the Shipment ID to track. If it's sent by a seller, you can ask the seller to give you the tracking number. 

A: If tracking status showing ‘delivery failed’, it means the carrier has tried to deliver it to the recipient but couldn’t do it successfully because of the wrong address or the recipient couldn’t be connected through phone. When this happens, most of the carrier would keep the package at the post office for about two weeks. You need to contact the carrier as soon as possible to ask for redelivery. Or, it will be returned back to the sender after two weeks. 

A: Many customers reflect that they have received unknown packages from China that they didn’t order. Why? What should you do if you receive a package you didn't order from China? 
https://www.chinapostaltracking.com/faq/why-do-i-receive-package-i-did-not-order/

A: "Collection" means that your parcel has been received by the post office.
"Dispatching" refers to the parcel leaves from the previous office for the China post export port in another city.
"Opening" means that the parcel has arrived at the local processing center and is being processed. Or the large pacakge which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)
"Departure from outward office of exchange" means that your parcel is ready for shipment to the destination country.
"Arrival at inward office exchange" means your parcel has arrived at the destination country.

A: In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better check P.O box or ask your friends or neighbors. One of them may receive it for you.  Or, contact the courier who delivered your package to ask where it was delivered and who got it.

A: In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more about What Should I Do if the Shipping Address is Wrong? 

A: Sorry, we couldn't have the size and weight information for the packages. It couldn't be known though the tracking number. You need to contact the seller to ask. 

A: Air Parcel: refers to international parcels transported by air;
Surface Air Lift (SAL) Parcel: refers to international parcels transported within the sending and receiving countries by sea and land, and by surplus air capacity between the countries;
Surface Parcel: refers to international parcels transported end-to-end by railway, automobile, or ship.

A: There is no exact arrival time for China Post international parcels. If you choose Air Parcel service, it needs 5-10 days to China neighboring countries, 7 – 15 days to European and American countries and 7 – 30 days to other countries. For Surface Air Lift (SAL) Parcel it needs 15 – 20 days and for Surface Parcel it needs 40 – 70 days. If you parcel is urgent, you are suggested to use China Post Air Parcel. More time are needed during holiday seasons.

A: If you are in China, you can dial 11185 which is the official service number of China Post directly. If you are outside China, please dial [+86]10-11185 to contact. If you are convenient, you are suggested to go to the local post office to ask your problem or go through related procedures.

Other contact ways:
Address: No.3 Financial Street, Xicheng District, Beijing
Zip Code: 100808
Email: feedback@chinapost.com.cn

A: Many consumers have special preference for international cross-border shopping online especially from China. Here are tips help you how to avoid being deceived: 
https://www.chinapostaltracking.com/faq/how-to-avoid-international-shopping-scams/

A: The tracking number (Shipment ID) of EMS consists of 13 characters. It begins with "E" (represents Express Mail) and another letter and ends with "CN" or "CS". Between them are 9 digits. For epacket/EUB, the number starts with "LK". For China International Express, it begins with "CT". The number can be found on the mailing label or receipt.

A: It takes some time for the shipping information to show up in the system. Normally, the tracking information will be displayed 4 hours after the processing. But it may take 2 to 3 days even for weeks for some parcels. This depends on when your item is dropped off and ESM scans it.

A: The valid period of international EMS tracking is within 4 months from the next day of posting.

A: NULL is an error caused by the system of China EMS tracking system. In fact it means that your package is being transferred to Airport. PVG refers to Shanghai Pudong Airport and PEK means Beijing international airport.

A: The official customer service number for China EMS is [+86]10-11183. After hearing a short Chinese welcome message, you will hear "For English service, press 8". Pressing 8 and wait for a second, you can connect the customer service and ask your question in English. For email service, you can write to epacket@ems.com.cn.