A: First, you need to get the tracking number of the package from the sender. With the tracking number, you can track the location of the package at any time. If you placed an order from an online shop in China, you usually can find the tracking number from the order details. If you couldn’t find it, you can contact the seller to ask for the number. If you are the sender, the staff of China Post will provide you with the tracking number. Read More about How to Track A Package From China?

A: You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click   '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card. 

A: A China Post tracking number is a combination of 13 alphabetic and numeric characters. It starts with "R" for small parcel and "C" for large package with another letter and 9 digits followed. At the end are two letters. For example: CP123456789CN. On the mailing label or voucher, you can find the Shipment ID to track. If it's sent by a seller, you can ask the seller to give you the tracking number. 

A: In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn’t get it, better first check P.O box or ask your friends or neighbors. One of them may receive it for you.

Another situation is the courier delivered it to the wrong address. You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake or it was stolen after the courier delivered to your address. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller. 

A: If tracking status showing ‘delivery failed’, it means the carrier has tried to deliver it to the recipient but couldn’t do it successfully because of the wrong address or the recipient couldn’t be connected through phone. When this happens, most of the carrier would keep the package at the post office for about two weeks. You need to contact the carrier as soon as possible to ask for redelivery. Or, it will be returned back to the sender after two weeks. 

A: Many customers reflect that they have received unknown packages from China that they didn’t order. Why? What should you do if you receive a package you didn't order from China? 
https://www.chinapostaltracking.com/faq/why-do-i-receive-package-i-did-not-order/

A: "Collection" means that your parcel has been received by the post office.
"Dispatching" refers to the parcel leaves from the previous office for the China post export port in another city.
"Opening" means that the parcel has arrived at the local processing center and is being processed. Or the large pacakge which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)
"Departure from outward office of exchange" means that your parcel is ready for shipment to the destination country.
"Arrival at inward office exchange" means your parcel has arrived at the destination country.

A: 1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed.  You may wait for a longer time. 

A: In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more about What Should I Do if the Shipping Address is Wrong? 

A: Sorry, we couldn't have the size and weight information for the packages. It couldn't be known though the tracking number. You need to contact the seller to ask. 

A: Air Parcel: refers to international parcels transported by air;
Surface Air Lift (SAL) Parcel: refers to international parcels transported within the sending and receiving countries by sea and land, and by surplus air capacity between the countries;
Surface Parcel: refers to international parcels transported end-to-end by railway, automobile, or ship.

A: There is no exact arrival time for China Post international parcels. If you choose Air Parcel service, it needs 5-10 days to China neighboring countries, 7 – 15 days to European and American countries and 7 – 30 days to other countries. For Surface Air Lift (SAL) Parcel it needs 15 – 20 days and for Surface Parcel it needs 40 – 70 days. If you parcel is urgent, you are suggested to use China Post Air Parcel. More time are needed during holiday seasons.

A: If you are in China, you can dial 11185 which is the official service number of China Post directly. If you are outside China, please dial [+86]10-11185 to contact. If you are convenient, you are suggested to go to the local post office to ask your problem or go through related procedures.

Other contact ways:
Address: No.3 Financial Street, Xicheng District, Beijing
Zip Code: 100808
Email: [email protected]

A: Many consumers have special preference for international cross-border shopping online especially from China. Here are tips help you how to avoid being deceived: 
https://www.chinapostaltracking.com/faq/how-to-avoid-international-shopping-scams/