How to Contact China Post?

If you need to contact China Post, there are several ways to do so depending on your location and the nature of your inquiry. Here are some common ways to get in touch with China Post:

 

1. Official Website

China Post Official Website: Visit the official China Post website at www.chinapost.com.cn. The website is available in both Chinese and English, and you can find information about services, tracking, and customer support.

 

2. Customer service hotline: 

You can call +86 11183. Through this hotline, you can get various information and support regarding postal services, such as express delivery inquiries, business consultations, and complaints.

 

To call China Post (中国邮政) from outside China such as the USA, UK, Australia, Canada, Singpore, Germany, Portugal, Spain etc., follow these steps:

 

1. Dial the International Exit Code

First, dial the exit code for the country you're calling from (e.g., 011 for the U.S./Canada, 00 for most European countries).

 

2. Dial China's Country Code (+86)

After the exit code, dial 86 for China.

 

3. Dial China Post's Customer Service Number

China Post's main customer service hotline is 11183 (domestic). When calling from abroad, you may need to add a city/region code (e.g., Beijing is 10).

 

Possible Numbers to Try:

+86 10 11183 (Beijing)

+86 21 11183 (Shanghai)

+86 20 11183 (Guangzhou)

 

If these don't work, try:

+86 10 6519 6623 (China Post International Customer Service)

 

3. Email

Email Inquiry: You can send an email to China Post's customer service team. The email address is typically [email protected], or [email protected] . Be sure to include detailed information about your inquiry.

 

4. Local Post Office

Visit a Local Post Office: If you are in China, you can visit your nearest China Post office to speak with a representative in person. You can find the location of the nearest post office here https://www.chinapostaltracking.com/office/.

 

5. Social Media

Social Media Channels: China Post may have official social media accounts on platforms like WeChat (Search for "中国邮政" (China Post) for online support.), Weibo, or others. You can try reaching out through these channels for assistance.

 

Tips:

Language: If you are not fluent in Chinese, consider using translation tools or services to help with communication.

Time Zone: Be mindful of the time difference when calling or sending emails, as customer service hours may vary. Call during China working hours (UTC+8, 8:00 AM–6:00 PM) for better response.

International Enquiry: If calling about an international parcel, check with your local postal service first, as they often have agreements with China Post and can assist with international inquiries.