Have problem to track my parcel returning from France to China

Asked by Guiblain | 3/27/2026 1:05:40 AM

I Have problem to track my parcel returning from Colissimo France to China, by China post.
All documents are on parcel. What can I do to contact China Post
Hangzhou City 31000537, Awaiting user tax payment

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1 Answer(s)

Daisy | 3/30/2026 4:56:08 AM Reply

Hi Guiblain,

It's hard for you to contact China Post from France. As it's waiting for the receiver to pay tax. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' to finish payment. You can tell the receiver to do that.

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