What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
Different international logistics/courier companies have different compensation standards for different types of goods. If you are the sender/vendor, you can go straight to make a claim against the logistics/courier companies. If you are the buyer, you need to contact the seller/vendor to make a claim.
2. In the event of any loss or damage of the uninsured mails and parcels, the compensation shall be subject to the actual loss, up to the maximum rates that have been collected and charged, and the collected rates shall be refunded at the same time.
3. For mails and parcels that have been confirmed to be delayed due to EMS service, the compensation standard for each item is 50% of the collected rate/charge.
China Post Small Packet
2. The post office has dispatched/sent the packet/item: if the post office has dispatched and sent the packet/item and the information can be checked and traced online, there should be no compensation for the loss, damage, delay, customs detention of the items, or confiscation of infringing goods during transportation.
DHL International Parcel Delivery
Compensation for Damaged Parcels: In the event that the delivered goods are damaged, compensation can be claimed in accordance with the extent of damage, and the maximum amount of compensation is up to USD 100.
Compensation Time Limit: In the event of damaged goods, the claim for compensation should be lodged against/to a DHL office within 30 days upon the receipt of the parcels delivered by the courier agency, and a claim form in writing should be submitted.
Note: DHL will not compensate for the loss of any contraband and prohibited items.
FedEx International Parcel Delivery
Compensation Time Limit: In the event of damage or loss, a claim for compensation shall be submitted to FedEx within 21 natural days of delivery. In case of non-delivery, a claim for compensation shall be filed within 9 months after FedEx receives and takes over the goods.
Note: For goods exceeding the amount of USD 500, a claim shall be filed with FedEx in writing within the specified time limit.
UPS International Parcel Delivery
Compensation Time Limit: In the event of damage of goods, a claim for compensation shall be filed within 14 days upon the receipt of the goods. If the delivery of goods is delayed, the claim shall be filed within 21 days upon delivery.
Note: No compensation shall be made for lost packages caused by force majeure factors such as natural disasters and wars.
Questions and Answers
Parcel lost - tracking number RL846596317IE
I have returned a parcel from Ireland to China and I had the person receiving the parcel check on its status and they have been told that the parcel is lost. How do I claim for compensation as this is €70 I expect to recieve back as it was sent tracked and made it to China and lost by the post office not me?
CK301019655GB item lost
where can I claim compensation for the loss of this item, it is still not delivered
Compensation of parcel got lost LV386668177CN
Hi there. LV386668177CN. I have been waiting for over 7 months to recevice my package, obviously it got lost.. How can i get a compensation for that success?. Thanks so much.
Wtf? Where is my package
I have not received my package, it has been months ! I want my package or compensation immediately
My parcel has not been up dated since July 31st 2021 been in transit 79-80 days
This is the tracking CY002013228CN it says it has expired how can I get compensation for my package
Fake Status to avoid compensation
The journey started since 15 Aug, it has been more than 1 month, and still counting. It's unbelievably long shipping experienced. Can we understand why only your company would have such long delivery timeline compared to others? Please refer to the last two status : 10 Sept 2019. Finallyyyyyyyy it starts moving - after 3 seconds it arrived??????????????? and, from then on, no more status. WHY? and WHERE IS IT NOW? and WHEN WILL IT FINALLY REACH ME ? . 2021-09-10 10:04. The plane entered the port. 2021-09-10 10:01. The airline is shipping. 2021-08-30 11:49. Airline reception. 2021-08-28 04:25. Guangzhou City, has been delivered to the carrier transport. 2021-08-28 04:11. Guangzhou City, leaving the Guangzhou International Mail Processing Center, the next stop of the Guangzhou International Mail Exchange Station (via transfer). 2021-08-28 00:08. Guangzhou City, Guangzhou International Mail Processing Center has been exported straight. 2021-08-28 00:01. Guangzhou City, Guangzhou International Mail Processing Center, return, note: security return. 2021-08-27 20:25. Guangzhou City, Guangzhou International Mail Exchange Station. 2021-08-15 03:33. Guangzhou City, has been delivered to the carrier transport. 2021-08-14 23:50. Guangzhou City, Arriving at Guangzhou Aviation Center (via). 2021-08-14 23:15. Guangzhou City, Guangzhou International Mail Processing Center has been exported straight. 2021-08-14 19:39. Huizhou City, leaving Huizhou Mail Processing Class, Next Stop Guangzhou Aviation Center. 2021-08-14 17:54. Huizhou City, Arriving at Huizhou Mail Processing Class. 2021-08-14 16:36. Huizhou City, leaving the "Huizhou City City Tongcheng Business Department", the next stop "Guangzhou International". 2021-08-14 15:28