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I sent the package back to China and it's stuck at the customs. What should I do?

I sent the package back to China and it’s stuck at the customs. What should I do?
 
1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed.  You may wait for a longer time. 
 
2.If it needs to declare or levy taxes, the customs will notify the recipient in China to go through customs procedures. Generally, they will send a message to the recipient’s mobile phone or call the receiver. The recipient usually needs to fill the forms required to the customs. After the customs checked and they will release the package. Later, China Post will deliver it to the receiver. 
 
What should I do if I want it back from the customs? 
 
If you want the customs to return your goods, the recipient needs to fill in the personal goods return approval form. After customs inspection, it will be released. 
 
What should I do if the recipient does not receive the customs notice?
 
1. The authorized tax collection system (http://int.ems.com.cn/mailtax) provides online inquiry, declaration, return shipping, tax payment and other services. It supports Alipay, WeChat QR code and other payment methods.
2. You can also follow EMS official WeChat to check, declare, or pay the tax to the customs.

Questions and Answers

Package stuck at customs

Hi my package has been with customs since 18 of JUne with notification"You need to contact customs directly. Your delivery is being held by customs in CHINA".. Could advise what to do tracking number is RL539028153IE.. I have marked package with note returning cargo I basically returning item because I was send wrong one. Once this package get to the sender I can get my money refunded.. Regards

1 Answer(s) | Asked by artur | 6/27/2022 3:31:43 AM

Package stuck at customs

My package has been stuck at customs in China for 9 days now. Tracking # LH169304548US. Will they be releasing this soon, so it can get to the original sender? Please advise

0 Answer(s) | Asked by Marie | 5/18/2022 11:59:33 AM

Package stuck at customs?

Can you check what happened to my parcel? LV416773560CN Is the trackingnumber. . I hope i still can receive it. . Thx

1 Answer(s) | Asked by Cindy m | 3/16/2022 3:09:19 PM

Package stuck at customs

. Hello,. My package has been held by customs since 2022January 23.. Tracking code: EA351291402HK .. So far i have not been contacted by anyone about that. Could you please advise what to do?Thanks

1 Answer(s) | Asked by Megan | 2/25/2022 12:19:43 AM

Package stuck at customs

Hello,. My package has been held by customs since January 3.. Tracking code: LV355810641CN.. What can I do to get my package delivered?. Nick

2 Answer(s) | Asked by Nick Hageman | 1/31/2022 1:53:53 AM

Package stuck at Customs

Hello. My tracking number is LV372297272CN.. Still hoping to get this package, although it’s been stuck at customs since Dec 29th. Any chance there’s a way to contact them? It is a picture.

0 Answer(s) | Asked by jennaunso | 1/21/2022 3:21:35 PM

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