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I sent the package back to China and it's stuck at the customs. What should I do?

I sent the package back to China and it’s stuck at the customs. What should I do?
 
1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed.  You may wait for a longer time. 
 
2.If it needs to declare or levy taxes, the customs will notify the recipient in China to go through customs procedures. Generally, they will send a message to the recipient’s mobile phone or call the receiver. The recipient usually needs to fill the forms required to the customs. After the customs checked and they will release the package. Later, China Post will deliver it to the receiver. 
 
What should I do if I want it back from the customs? 
 
If you want the customs to return your goods, the recipient needs to fill in the personal goods return approval form. After customs inspection, it will be released. 
 
What should I do if the recipient does not receive the customs notice?
 
1. The authorized tax collection system (http://int.ems.com.cn/mailtax) provides online inquiry, declaration, return shipping, tax payment and other services. It supports Alipay, WeChat QR code and other payment methods.
2. You can also follow EMS official WeChat to check, declare, or pay the tax to the customs.

Questions and Answers

Package stuck at customs

Hi there,. my package has been stuck at customs since 22nd of december with the notification ''waiting for customs declaration by addressee''. So far i have not been contacted by anyone about that. Could you please advise what to do?. Tracking number CS543335932DE. Thanks and have a nice day.

2 Answer(s) | Asked by Marc-Oliver | 1/4/2022 9:44:01 PM

Package stuck at customs for more than 3 months.

Can I get an update on package CY001791760CN please.. If it still held up in customs, what can I do?. If its not at customs anymore, can you tell me why it didn't pass customs ?. I already paid the tax to the seller so that cant be the problem.. Thank you. Have a nice day.

2 Answer(s) | Asked by Nancy | 10/29/2021 4:34:40 AM

Package stuck at customs

Hi,. My package arrived with Guangzhou customs on the 18/10/2021 and it hasn't moved from there since, it is now the 28/10. Can someone confirm how long it will remain in customs please before arriving at its destination. Package was sent on the 30th September. The below message was given on the tracking information:. "Guangzhou City, import customs retention pending inspection"

4 Answer(s) | Asked by Rian McCarthy | 10/28/2021 6:41:18 AM

Return Package stuck at customs Shenzhen

Dear,. I would like to know when this package is going to be delivered. I am awaiting for a payback of 150 euros but the package needs to be delivered first in order that I get back the money I payed.. The tracking code is CD451141312NL.. Thanks in advance.. Best regards,. Aracelli. And here below the history of the package:. Destination - Cached time: 2021-10-26 09:28:59 (GMT+02:00). 2021-10-22 21:03. Shenzhen, sent to import customs. 2021-10-22 11:06. Shenzhen, Arriving at Shenzhen International Mail Processing Center (via). 2021-10-22 09:14. Shenzhen, leaving the Shenzhen Mail Processing Center, the next stop of the Shenzhen International Mail Processing Center (via). 2021-10-22 07:50. Guangzhou City, arrived at the Guangzhou Jianggao Processing Class (via). 2021-10-21 05:52. Shanghai, leaving the Shanghai Aviation Center, the next stop , Guangzhou Jianggao Processing Class (via). 2021-10-20 21:41. Shanghai, Arrival at Shanghai Aviation Center (via). 2021-09-23 17:13. NLHAGA has been exported straight. 2021-09-23 10:02. Leaving the Overseas Export Exchange Bureau (not yet arriving at China Post). 2021-09-20 17:34. Netherlands, Netherlands received. Origin - Cached time: 2021-10-26 11:21:10 (GMT+02:00)

1 Answer(s) | Asked by Aracelli | 10/26/2021 2:55:20 AM

Package stuck at customs for more than 2 months.

Can I get an update on package CY001791760CN please.. If it still held up in customs, what can I do?. If its not at customs anymore, can you tell me why it didn't pass customs ?. I already paid the tax to the seller so that cant be the problem. . Thank you. Have a nice day..

0 Answer(s) | Asked by Nancy | 10/12/2021 2:05:46 AM

Package stuck at customs.

Can I get an update on package CY001791760CN please.. If it still held up in Customs, what can I do?. Thank you. Have a nice day. .

1 Answer(s) | Asked by xDribbel | 10/11/2021 5:14:41 AM

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