China Post: 86 10 11185 EMS: 86 10 11183

I sent the package back to China and it's stuck at the customs. What should I do?

I sent the package back to China and it’s stuck at the customs. What should I do?
 
1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed.  You may wait for a longer time. 
 
2.If it needs to declare or levy taxes, the customs will notify the recipient in China to go through customs procedures. Generally, they will send a message to the recipient’s mobile phone or call the receiver. The recipient usually needs to fill the forms required to the customs. After the customs checked and they will release the package. Later, China Post will deliver it to the receiver. 
 
What should I do if I want it back from the customs? 
 
If you want the customs to return your goods, the recipient needs to fill in the personal goods return approval form. After customs inspection, it will be released. 
 
What should I do if the recipient does not receive the customs notice?
 
1. The authorized tax collection system (http://int.ems.com.cn/mailtax) provides online inquiry, declaration, return shipping, tax payment and other services. It supports Alipay, WeChat QR code and other payment methods.
2. You can also follow EMS official WeChat to check, declare, or pay the tax to the customs.

Questions and Answers

Is my package stuck at customs?

Hasn't been updated in 10 days. AG093680949CN. Anyone know whats going on?

0 Answer(s) | Asked by bob | 5/29/2023 5:34:54 PM

package stuck at customs

Hello,. My returned package is stuck at customs for over a month now. Aliexpress promised to pay for the return shipment but isn't responding anymore. Is it possible that the package can be returned to me? What must I do to get it back? Now I have no item, no money back, and also no more trust in Aliexpress. So I hope I can get the package back. Thanks in advance for your help and advice.

2 Answer(s) | Asked by Y | 5/9/2023 2:58:19 PM

Package stuck at customs

Hi my package has been with customs since 18 of JUne with notification"You need to contact customs directly. Your delivery is being held by customs in CHINA".. Could advise what to do tracking number is RL539028153IE.. I have marked package with note returning cargo I basically returning item because I was send wrong one. Once this package get to the sender I can get my money refunded.. Regards

1 Answer(s) | Asked by artur | 6/27/2022 3:31:43 AM

Package stuck at customs

My package has been stuck at customs in China for 9 days now. Tracking # LH169304548US. Will they be releasing this soon, so it can get to the original sender? Please advise

0 Answer(s) | Asked by Marie | 5/18/2022 11:59:33 AM

Package stuck at customs?

Can you check what happened to my parcel? LV416773560CN Is the trackingnumber. . I hope i still can receive it. . Thx

1 Answer(s) | Asked by Cindy m | 3/16/2022 3:09:19 PM

Package stuck at customs

. Hello,. My package has been held by customs since 2022January 23.. Tracking code: EA351291402HK .. So far i have not been contacted by anyone about that. Could you please advise what to do?Thanks

1 Answer(s) | Asked by Megan | 2/25/2022 12:19:43 AM

Ask a Question

Check Code
Thank you!Your question has been posted successfully!

China Post Tracking

Lastest Tracking:

AM3********4CN
AT3********3CN
AT3********6CN
AT3********1CN
AS8********3CN
RP1********5MU
SDH********123
RB0********7CN
LZ0********7CN
AM3********2CN
AM3********6CN
VR5********6YP
RG0********3CN
AS8********4CN
AT3********6CN
AS8********3CN
AT4********5CN
LZ0********7CN
UU5********8CN
CP5********9CN
AS1********6CN
AT4********6CN
SYR********391
202********335
LK2********5AU
AM3********3CN
EV0********5CN
RG0********7CN
AT3********2CN
AM2********5CN