China Post: 86 10 11185 EMS: 86 10 11183

I sent the package back to China and it's stuck at the customs. What should I do?

I sent the package back to China and it’s stuck at the customs. What should I do?
 
1.If it’s tax-exempt items, it could be released directly within 7 days. In some situations, it may be delayed.  You may wait for a longer time. 
 
2.If it needs to declare or levy taxes, the customs will notify the recipient in China to go through customs procedures. Generally, they will send a message to the recipient’s mobile phone or call the receiver. The recipient usually needs to fill the forms required to the customs. After the customs checked and they will release the package. Later, China Post will deliver it to the receiver. 
 
What should I do if I want it back from the customs? 
 
If you want the customs to return your goods, the recipient needs to fill in the personal goods return approval form. After customs inspection, it will be released. 
 
What should I do if the recipient does not receive the customs notice?
 
1. The authorized tax collection system (http://int.ems.com.cn/mailtax) provides online inquiry, declaration, return shipping, tax payment and other services. It supports Alipay, WeChat QR code and other payment methods.
2. You can also use WeChat to check, declare, or pay the tax to the customs. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click   '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card. 

Questions and Answers

Package stuck at customs for more than one months

Dear All . my package tracking CP508230025CN is stuck in Italy at customs for more than one month. I really need to receive the package at soon as possible. Please may you help me?. Best Regards,

0 Answer(s) | Asked by carlo | 6/30/2025 1:28:32 AM

Estimated delivery date.

Hello I am just wondering where my package is at. LZ239346493CN . It’s been in transit for 8 days, is my package stuck at customs or on transit? Is it in Surrey BC ? Let me know please it’s been a few days now. Thanks

0 Answer(s) | Asked by Maryam | 5/13/2025 6:27:34 PM

Is my package stuck at customs?

Hasn't been updated in 10 days. AG093680949CN. Anyone know whats going on?

0 Answer(s) | Asked by bob | 5/29/2023 5:34:54 PM

package stuck at customs

Hello,. My returned package is stuck at customs for over a month now. Aliexpress promised to pay for the return shipment but isn't responding anymore. Is it possible that the package can be returned to me? What must I do to get it back? Now I have no item, no money back, and also no more trust in Aliexpress. So I hope I can get the package back. Thanks in advance for your help and advice.

2 Answer(s) | Asked by Y | 5/9/2023 2:58:19 PM

Package stuck at customs

Hi my package has been with customs since 18 of JUne with notification"You need to contact customs directly. Your delivery is being held by customs in CHINA".. Could advise what to do tracking number is RL539028153IE.. I have marked package with note returning cargo I basically returning item because I was send wrong one. Once this package get to the sender I can get my money refunded.. Regards

1 Answer(s) | Asked by artur | 6/27/2022 3:31:43 AM

Package stuck at customs

My package has been stuck at customs in China for 9 days now. Tracking # LH169304548US. Will they be releasing this soon, so it can get to the original sender? Please advise

0 Answer(s) | Asked by Marie | 5/18/2022 11:59:33 AM

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