How to Fill the International Express Mail (EMS) Waybill
Filling Requirements for International Express Mail Waybill:
2. The names and addresses of the recipient and the sender should be filled out in French, English or the common recognized language in the country (region) of the destination. Abbreviations, acronyms or codewords shall not be used. In the event of writing the names and addresses in a language other than English or French, the country (region) and place name of the destination should be additionally noted in Chinese, French or English, and the country (region) and place name of the destination should be capitalized. The telephone or fax numbers of the recipient and the sender should be provided and written in the space specified in the express mail waybill form. For express mails to Japan, South Korea, Hong Kong and Macau, the names and addresses of the recipient and the sender can be written in Chinese only.
3. In the event of delivering documents and data, it is required to mark a "×" sign in the box of "Business paper" specified in the declaration space/position of the express waybill form. When sending and delivering a letter, do not fill in any content in the declaration space/position of the express mail waybill.
4. For express mail with goods/items inside, the name, quantity and value/amount of the goods/items should be indicated and specified in the declaration space/position in the express mail waybill and the declaration form. The name of the goods/items shall be detailed and specific and should be filled out in English or in a language recognized in the country (region) of the destination and additionally noted in Chinese; the quantity should be filled in with Arabic numbers/numerals, and the value/amount should be marked in US dollars.
5. The detailed express mail waybill shall be affixed and pasted flatly and neatly on a flat surface of the mail. For round-rolled mail/parcels, the long/length side of the express mail waybill should be parallel to the long/length side of the round roll parcels. The detailed express mail waybill should not be used as a sealing tape, nor should it be folded and pasted. Make sure to keep the barcode on the express mail waybill clean and clear.
Questions and Answers
Parcel stuck at “Handed over to Airlines”
Hello.. My parcel CY028179281CN seems to be stuck after being handed to airlines since 5/7/2025. I don’t know if there is any issue with it. Could anybody help me please?
Not sure where my items were delivered to but not to my house
Trying to figure out where my package is. I got an email last night saying it arrived at 8pm. I received nothing. the tracking number said it was delivered this morning and I still have not received it. I've been waiting 3 and a half weeks for my items. can I get update?
Please let me know where my order is
Hi, it’s been 31 days. My order is taking longer than expected which makes sense since it’s coming internationally. However, I’m curious as to which state in the US my items are in , and why there are currently no updates.. Thank You
ACM943900286CY Delivered to carrier for transport
I've never used this company before and when I bought my items I was told they would take three days, being shipped from the US... None of this is true. Now my package tracking says delivered to carrier for transportation (Hong Kong). What does that even mean? Is it in America yet?
This is 100% spam - there is nothing honest about any of it
I have ordered a parcel for an item which appeared under the Google search engine, so looked legit. Then I saw under what name the payment was processed and it is has nothing to do with any of these companies. You find it is a spam clothing outfit in the North of England, not a Limited company of course. The courier company will tell you it was shipped and delivered until you are blue in the face. Even if you have proof that is has not arrived, you will not get a straight answer from them. They will literally string you along for weeks if not months. I have previously reported this to the Serious Fraud Office who funnily enough were not surprised. You will not get your items.
Tracking number not updated
Hello, I have ordered some items from China using shipping agent and they provide me tracking number which has no update at all. Could you please advise if its a valid tracking number?. EB839207285CN