Hi ava,

'Import exchange bureau retention‌' refers to the state where a package is temporarily detained for some reason after arriving at the import exchange bureau during transportation. The import exchange bureau is a link in the customs, responsible for inspecting and processing packages entering China. The reasons for the retention of the package at the import exchange bureau may include:

‌Prohibited items‌: If the package contains prohibited items, the customs will detain it.
‌Normal inspection‌: The customs of the destination country conducts a normal inspection, which usually takes a few days.
‌Incomplete documents or incomplete declaration‌: If the accompanying documents are incomplete or the declared product name is not detailed, the recipient needs to provide customs clearance information.
‌Taxes and fees need to be paid‌: The customs may send a tax bill to the customer, and the customer needs to pay the tax before the delivery can continue.
‌Goods confiscated‌: In extreme cases, the package may be confiscated.
‌Import exchange bureau retention does not necessarily mean that the package has been taxed‌, there are many other reasons that may cause the package to be retained. In this case, the recipient can contact the sender to prepare customs clearance information, or find a local customs clearance agent to help deal with it‌.

Number: RC612864795SG
Package status: In transit
Country: Singapore -> China
Destination:
2025-03-10 16:31 Guangzhou City, Import Exchange Bureau retains
2025-03-08 11:53 Leave the Foreign Export Exchange Bureau (has not arrived at China Post yet)
Origin:
2025-03-12 13:11 Present to Import Customs
2025-03-10 16:31 Hold item at office of exchange (Country: CN)
2025-03-10 16:31 Arrival at Processing Center (Country code: CN)
2025-03-10 16:31 Hold item at office of exchange (Country: CN)
2025-03-10 16:31 Arrival at Processing Center (Country code: CN)
2025-03-10 16:29 Arrival at Destination Post (Country: CN)
2025-03-08 11:53 Despatched to overseas (Country code: CN)
2025-03-07 19:12 Item received by SingPost
2025-03-07 17:24 Further processing in progress (PO040)
2025-03-07 09:32 Accepted at Collection Point - Location: POPStop Serangoon Central