Hi Sofia,

According to the tracking information, AG162633589CN was delivered on April 19. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

AG162633589CN:
2023-04-19 10:14 United States, it's in place
2023-04-18 09:11 USA, outbound delivery
2023-04-08 09:02 USA, Express shipments arrive at processing centers
2023-03-31 15:14 Dongguan City, Express Departure Processing Center【Dongguan City】
2023-03-31 14:48 Dongguan City, Express Arrival Processing Center【Dongguan City】
2023-03-31 10:36 Shenzhen, Express leaves the processing center
2023-03-31 09:26 Shenzhen, Express arrives at the processing center
2023-03-30 19:06 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-03-30 18:50 Dongguan City, [Dongguan International Company Direct International Business Department] has been received

I said it was delivered but they don't tell who they gave it to or in which state of the United States it has arrived no one gives me an answer

Hi Sofia,

You need to contact the seller to provide you with the detailed information.