Hi Colette,

According to the tracking information, AM150050311CN was delivered on October 21. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM150050311CN
Package status: Successfully received (14 days)
Country: China -> Canada
2023-10-21 08:32 Delivered【CA】, has been delivered
2023-10-20 04:34 Dispatching【CA】, outbound delivery
2023-10-19 18:59 Departure from Processing Center【CA】, the shipment leaves the processing center
2023-10-18 16:46 Arriyal at Processing Center【CA】, the shipment arrives at the processing center
2023-10-17 18:35 In Transit【CA】, the shipment is in transit within the country
2023-10-13 04:30 Departure from【Shenzhen】, Departure
2023-10-10 20:46 Departure from Processing Center [Shenzhen], the shipment leaves the processing center [Departure from Processing Center [Shenzhen]]
2023-10-09 17:36 Arrival at Processing Center【Shenzhen】, Express shipment arrives at the processing center【Arrival at Processing Center【Shenzhen】】
2023-10-08 21:53 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2023-10-07 17:34 Changsha City, China Post has received the mail