Colis
Asked by Heraudeau Laurent |
0
Visiblement mon colis était arrivé à Pékin et il est en train de retourner en arrière j'aimerais savoir à quoi vous jouez et est-ce que vous allez arriver à me le livrer à Hong Kong!!!!!!!???????
Cela fait 19 jours que ça dure la corrida
Cela fait 19 jours que ça dure la corrida
2 Answer(s)
Daisy
Reply
0
Hi Daisy,
A package status showing "Returned" means the sender no longer has control over its handling. You need to immediately take action in the following two directions simultaneously:
Contact the sender/seller: This is the most important and primary step. Inform them that the package has been returned to Beijing and request that they:
Provide the official tracking number and the specific reason for the return (information from their internal logistics system is usually more accurate).
Clarify the next steps: Is it a refund or a reshipment? You have the right to assert your rights against the seller according to the rules of the e-commerce platform (such as Taobao, AliExpress, etc.).
Try contacting the carrier for verification: You can directly contact the logistics carrier responsible for the international segment (possibly China Post EMS) and use the package tracking number to check the specific status and reason for the return.
Contact number: Based on the information found, you can try dialing +86 10 11183. After connecting, follow the prompts to select English service (press 8) for consultation.
A package status showing "Returned" means the sender no longer has control over its handling. You need to immediately take action in the following two directions simultaneously:
Contact the sender/seller: This is the most important and primary step. Inform them that the package has been returned to Beijing and request that they:
Provide the official tracking number and the specific reason for the return (information from their internal logistics system is usually more accurate).
Clarify the next steps: Is it a refund or a reshipment? You have the right to assert your rights against the seller according to the rules of the e-commerce platform (such as Taobao, AliExpress, etc.).
Try contacting the carrier for verification: You can directly contact the logistics carrier responsible for the international segment (possibly China Post EMS) and use the package tracking number to check the specific status and reason for the return.
Contact number: Based on the information found, you can try dialing +86 10 11183. After connecting, follow the prompts to select English service (press 8) for consultation.
What's the tracking number?