CP401674027CN
Asked by Ahmed Hegazy |
0
Dear China Post Customer Service,
I am writing once again regarding my undelivered parcel, which I have previously reported as missing. I initially received one reply from your team stating that the package may be lost, but since then, I have sent several follow-up emails without any further response or resolution.
Tracking Number: [CP401674027CN]
It has now been [over five months] since I sent it, and the continued lack of communication is unacceptable. I respectfully request an official confirmation of the parcel’s status and clear instructions regarding compensation or claims procedures for lost mail.
Please treat this matter as urgent.
I expect your prompt attention and a written reply to this message.
Kind regards,
I am writing once again regarding my undelivered parcel, which I have previously reported as missing. I initially received one reply from your team stating that the package may be lost, but since then, I have sent several follow-up emails without any further response or resolution.
Tracking Number: [CP401674027CN]
It has now been [over five months] since I sent it, and the continued lack of communication is unacceptable. I respectfully request an official confirmation of the parcel’s status and clear instructions regarding compensation or claims procedures for lost mail.
Please treat this matter as urgent.
I expect your prompt attention and a written reply to this message.
Kind regards,
1 Answer(s)
Where did you make the order? It's lost and you need to contact the seller to get refund in time. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.