Item delivered according to tracking but not received by me

Asked by Umbreen | 9/9/2025 5:31:48 AM

According to tracking number my order is delivered but I did not receive any parcel. Where did they deliver the item.i need to know where should I launch the complaint.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 9/10/2025 1:23:34 AM Reply

Hi Umbreen,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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