Hi Mariarosa Verga,

LV252741428CN didn't pass the customs check and was returned back to the seller. The seller has got it on October 11. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: LV252741428CN
Package status: Alert
Country: China -> Italy
2021-10-11 09:27 Jiaxing City, return to the sender
2021-10-11 09:24 Jiaxing City, Pinghu Clothing City Management Department to arrange delivery, delivery: Wang Hongjie, telephone: 13586397756, the delivery department phone: 0573-85131030
2021-10-11 09:05 Jiaxing City, arrived at Pinghu Garment City Management Department
2021-10-11 08:45 Jiaxing City, leaving the "Zhejiang Pinghu City Center", the next stop "Pinghu Garment City Management Department"
2021-10-10 21:33 Jiaxing City, Arriving at Jiaxing Mail Processing Center
2021-10-10 19:36 Hangzhou City, leaving the Hangzhou International Mail Processing Center, the next stop of jiaxing Mail Processing Center (via)
2021-10-10 14:19 Hangzhou City, import customs release
2021-10-09 15:34 Hangzhou City, import customs remain for inspection
2021-10-09 14:54 Hangzhou City, sent to the import customs
2021-10-04 04:04 Hangzhou City, Arrive at Hangzhou Mail Processing Center (via)
2021-10-03 05:53 Beijing, leaving the Beijing Integrated Mail Processing Center, the next stop of the Hangzhou Municipal Mail Processing Center (via transfer)
2021-09-30 17:37 Beijing, Arriving at Beijing International Mail Processing Center (via)
2021-09-28 10:51 Beijing, sent to import customs
2021-09-23 08:31 Milan, Leaving The Export Exchange Office (not yet arriving at China Post)
2021-09-20 20:06 Sent to the customs for overseas import
2021-09-20 18:35 Arrive at the consignment processing center
2021-09-20 18:24 Arrive at the place of delivery
2021-09-15 22:30 Transit station in transit
2021-09-15 20:30 The plane entered the port
2021-09-15 04:00 The airline is shipping
2021-09-14 13:34 Airline reception
2021-09-14 09:49 Zhengzhou City, has been delivered to the carrier transport
2021-09-14 08:49 Zhengzhou City, arrived at Zhengzhou International Mail Exchange Station (via)
2021-09-13 11:48 Hangzhou City, leaving the Hangzhou International Mail Processing Center, the next stop , Zhengzhou International Mail Exchange Station (via)
2021-09-12 13:48 Hangzhou City, Hangzhou International Mail Processing Center has been exported directly sealed
2021-09-11 22:10 Hangzhou City, Arriving at Hangzhou International Mail Processing Center (via)
2021-09-11 20:39 Jiaxing City, leaving Jiaxing Mail Processing Center, next stop , Hangzhou International Mail Processing Center
2021-09-11 17:35 Jiaxing City, Pinghu directly under the sales department has been received

I'd like to have a refun of the involved amount.
Pls confirm that you are proceeding as soon as possible. Tks

Hi Mariarosa Verga,

You need to contact the seller to refund you.

I paid the amount to amazon.
It's up to them to refund me

I placed the order through amazon who received my payment and confirmed delivery by October 18th.
I have no means to contact the seller.
If the seller cannot comply with the order, he has to proceed with refund immediately.

The seller is responsible for the no-delivery of this order.
He should have contacted me !
He has received my money and he does not deliver the pertinent order: he is required to act promptly with a refund to me.
Pls confirm

Dear Daisy,
Your reply to contact the seller does not make sense.
I placed my order through amazon who confirmed it and received my payment 2 months ago.
NOW I have not received my order and I should contact the seller????
Or the seller should have contacted me??
Please give me a sensible reply