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My tracking is expired


My tracking number expired and still haven’t got a update on in 4 months I used eub for shipping is there anyway someone can help me contact eub can’t find any information on the shipping line tracking number is LW230624800CN

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1 Answer(s)

Hi Ajb423,

It's not normal for it. E-packet should be delivered in two months in normal. It has the chance of lost. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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