Hi Susanna Consonni,

According to the tracking information, ZP05080280401 was delivered on September 11. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZP05080280401
Package Status: Successfully Received (14 days)
Country: China -> Italy
2025-09-11 21:30 IT COMO Brenna, it has been submitted
2025-09-11 09:31 IT COMO Brenna, Delivery
2025-09-05 23:51 IT, Express delivery arrives at the processing center
2025-09-05 20:51 IT, shipped to the carrier
2025-09-05 09:35 IT, customs clearance of the target country [IT]
2025-09-04 09:29 LGG, Departure
2025-09-03 18:18 LGG, export customs clearance completed [LGG]
2025-09-02 20:36 CN, carrier receiving
2025-09-01 18:37 Shenzhen, Express delivery departure processing center [Shenzhen]
2025-09-01 11:07 Shenzhen, Express delivery arrives at the processing center [Shenzhen]
2025-08-30 08:11 Hangzhou, Express delivery departure processing center [Hangzhou]
2025-08-29 19:24 Hangzhou City 31000902, the email left [Hangzhou Jiefang Road Outside Investment Department] and was sent to [Hangzhou International]
2025-08-29 19:22 Hangzhou City 31000902, the email has been sorted at [Hangzhou Jiefang Road Outside Investment Department] and is ready to be sent
2025-08-29 19:07 Hangzhou City 31000902, China Post has collected emails