The logistics information shows that your package arrived at the Shanghai exchange bureau on November 3, 2025, and its status has not been updated since. The "exchange bureau" is the core institution handling international mail customs clearance. A status of "on hold" usually indicates one of the following:

 

Pending customs clearance: This is the most common situation. The package may be waiting in line for customs inspection, or you may need to provide supplementary declaration information, pay customs duties, etc.

 

Recipient action required: If customs or postal services require you to provide more information (such as identification, proof of purchase) or pay customs duties, they will contact you via SMS or notification letter. Please ensure your communication channels are open.

 

Routine inspection or document issue: The package may be randomly inspected by customs, or the information on the waybill (such as contents, value) may be unclear and needs verification.

 

Contact the local postal service in Shanghai: Since the package is currently in Shanghai, it is recommended that the recipient contact the local postal service directly for the most efficient approach. You can try contacting the Shanghai branch of China Post through their official website or customer service hotline, providing the tracking number RF787591254GB for inquiry. They might be able to provide more detailed internal information or inform you of matters that require your cooperation.