Shipment marked as delivered but not received (Tracking No. ZA00107953701)
Asked by Dirk Schroeder |
0
Dear Sir or Madam,
According to the tracking information, my shipment with tracking number ZA00107953701 has been marked as delivered. However, I did not receive the package. I have also checked with my neighbors, but no one has accepted the delivery on my behalf.
I kindly ask you to investigate this matter and inform me about the next steps to take.
Thank you in advance for your support. I look forward to your response.
Best regards,
According to the tracking information, my shipment with tracking number ZA00107953701 has been marked as delivered. However, I did not receive the package. I have also checked with my neighbors, but no one has accepted the delivery on my behalf.
I kindly ask you to investigate this matter and inform me about the next steps to take.
Thank you in advance for your support. I look forward to your response.
Best regards,
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1 Answer(s)
According to the tracking information, ZA00107953701 was delivered on May 16. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.