Tracking says "delivered" but it wasn't delivered

Asked by Jessie | 6/6/2025 1:02:24 PM

The tracking information on my order says "delivered" but it is not in my mailbox, neighbours don't have it, it wasn't taken from my porch. I need to know where my package is
ZA00340868601 tracking info

You may get the answer from the following articles:

How long does it take to ship via China Post?

How do I track a package from China?

Why is my package stuck in transit for so long?

2 Answer(s)

Daisy | 6/9/2025 2:07:49 AM Reply

Hi Jessie,

According to the tracking information, ZA00340868601 was delivered on June 4. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Jessie | 6/9/2025 11:43:10 AM Reply

Can you, China Post, provide proof that it was delivered?

Related Questions

Order says delivered but wasnt (3 replies)

Hello my order tracking number AM102012052CN says it was delivered but it wasnt it cant be in mail box it is too big went to post office ,,, nothing and no clue who the courier for my area is that would have taken it possibly fedex but not sure

Tracking ZA02968867401 (0 reply)

This shows as delivered yesterday 11/23 but i do not have the items in my mailbox nor my doorstep. I waited for over a month to have Chinapost deliver to the wrong address or claim to be delivered when it wasnt. Provide me proof that this was delivered with details of where it was left at so i can file a police report

Why delivery was unscuccesfull ? (1 reply)

LK166188065CN wasnt delivered (only attempted), while at the same time you delivered other package to me (LK167420360CN). Can I go to any office to pick up the package or be delivered before 11th march again. Thank you in advance for a quick reply.

missing package (0 reply)

What house number delivered (0 reply)

Package says delivered but wasnt (1 reply)

AS034948244CN states that it was delivered successfully but wasnt (0 reply)

I paid for DHL 3-5 day delivery but no package? (1 reply)