Hi Clare Blackman,

It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it was delivered on September 3. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.

Tracking Number: ACM269602089CY
Package Status: Successfully Signed for (32 days)
Country: China -> UK
2025-09-03 09:10 Delivered Lewes EnglandBN8 5NS
2025-09-02 09:34 Out for Delivery Lewes EnglandBN8 5NS
2025-08-31 23:13 Arrive at the Mail Processing Center Lewes EnglandBN8 5NS
2025-08-30 14:32 Customs clearance completed
2025-08-28 17:10 The import customs keep it for inspection
2025-08-26 15:18 customs clearanceisin progress
2025-08-24 20:17 Arriveat Airport
2025-08-22 18:51 Departure【HK International Airport】
2025-08-20 13:03 China The airlines are shipping, transshipment overseas destinations [airline departure], international mail transportation is being transferred
2025-08-17 15:04 Airline accepts 【Hong Kong】
2025-08-14 09:12 China The goods are being cleared through customs【customs clearance】, mail international transportation is being forwarded
2025-08-11 19:43 Delivered to the carrier for transportation【Hong Kong】
2025-08-08 14:15 China leaves [Hong Kong Processing Center] has been exported and shipped, express delivery leaves the processing center
2025-08-05 19:54 Hong Kong Arrival [Hong Kong Processing Center], Express delivery Arrival Processing Center
2025-08-02 22:53 Shenzhen, cargo leaves operation center
2025-08-02 22:35 Shenzhen, arrive at the delivery point
2025-08-02 14:40 Electronic information on goods has been received

Thank you for this. I have not received this item, do you know who the English courier was please

You need to check the courier with the seller.