Hi Jess,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after Jan. 19. It usually takes about 40-60 days to be delivered. As it has been over four months, it's not normal. You need to contact the seller to give you a solution as soon as possible.

Number: UW398963640CN
Package status: Expired
Country: China -> Italy
2020-01-19 18:29, Dongguan, planned to deliver air transport
2020-01-17 18:30, Dongguan City, leaving the "package express bulk business department back-office support class", the next stop "Dongguan International"
2020-01-17 18:15, Dongguan City, "Parcel Express bulk business department back-office support class" has received, agent: dg8
2020-01-15 07:15, Logistics orders created