Hi Annette,

It should be delivered by Royal Mail. It was out for delivery on September 3. It's not normal that it's still not delivered. In this case, you need to contact the seller to get a solution in time.

Tracking Number: ZA01836690301
Package Status: In transit (14 days)
2025-09-03 12:15 Dispatching【Derby,DE7 6GR】, Delivery
2025-09-01 14:47 Departure from Processing Center【Derby,DE7 6GR】, Express delivery departure processing center
2025-08-31 17:03 Arriyal at Processing Center【Derby,DE7 6GR】, Express delivery arrival processing center
2025-08-29 17:05 In Transit【ENG】, express delivery is being shipped in China
2025-08-28 15:45 Arrival at 【GB】, Arrival
2025-08-26 20:03 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-08-26 06:57 Departure from [Shenzhen], departure
2025-08-25 15:08 Received by Carrier 【Shenzhen】, carrier receiving
2025-08-25 05:49 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-08-24 09:50 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-08-23 21:23 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-08-23 02:02 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-08-22 20:01 Changsha City 41010068, China Post has collected emails