Hi Wioleta,

It should be delivered by Netherland Post. You need to contact the seller to ask for the new tracking number in Netherland. Then, use the number to check with Netherland Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA03244864801
Package Status: Successfully Signed for (25 days)
Country: China -> Netherlands
China Post:
2025-12-06 09:10 Nieuw-Vennep,2152te, delivered【NL Nieuw-Vennep，2152te】
2025-12-04 06:37 Nieuw-Vennep,2152te, out for delivery【NL Nieuw-Vennep,2152te】
2025-11-30 04:15 Nieuw-Vennep, 2152te, express shipment arrives at processing center [NL Nieuw-Vennep, 2152te]
2025-11-27 23:09 NL, destination transfer【NL】
2025-11-20 22:31 NL, the shipment arrives at the processing center [NL NL]
2025-11-16 15:31 NL, customs clearance in destination country completed [NL]
2025-11-15 19:14 NL, arrive at【NL】
2025-11-14 22:14 HKG, departure【HKG】
2025-11-13 17:54 HKG, export customs clearance completed [HKG]
2025-11-11 21:53 Quanzhou, Accepted at Origin Facility, main line transit
2025-11-11 17:14 Quanzhou City 36205100, the email left [Quanzhou City International Sales Department] and is being sent to [Quanzhou City]
2025-11-11 17:09 Quanzhou City 36205100, the mail has been sorted at [Quanzhou International Sales Department] and is ready to be sent out
2025-11-11 16:35 Quanzhou City 36205100, China Post has received the express shipment