China Post: 86 10 11185 EMS: 86 10 11183

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Hello. My parcel has been stuck in Nanning for 12 days: "Retained by customs, Ivoice missing/ inappropriate"
I called the number:8610 11183 (then 8 for English Service), but nobody speaks English there.
Please help me to find out that's wrong with the invoice and what to do next to get my parcel.

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