Don't understand tracking status

Asked by Sonphlour | 5/4/2020 6:39:11 AM

The package was shipped to me on April 8. As of April 18, it is marked: 【Guangzhou International Center】 Return remarks: security inspection returns

What does this mean? Is there something I need to do? Is this a problem from the person who shipped it?

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3 Answer(s)

Daisy 5/10/2020 8:06:42 PM

Hi Sonphlour,

That means it didn't pass the check and will be returned back. You need to continue to track it in the following days to see if it's sent again or return back to the seller. If it's back to the seller, contact the seller as soon as possible to get ao solution.

Robin 5/21/2020 1:25:41 PM

Tracking number LY225660132CN
My tracking information says being held in security What does this mean ?
2020-05-11
01:34:00
Item held by export Customs/Security, ZZGJCLZX

Daisy 5/21/2020 10:16:58 PM

Hi Robin,

It means it will be returned back. You need to contact the seller to give you a solution (refund you or send it again to you) once it's returned back.

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