Hi Val,

There are many express companies in China. Yours is shipped by Guangzhou Hongyun International Trade Co., Ltd. (广州红云国际贸易有限公司). Tracking information shows it's in transit now. You'd better wait for more days to get it. If you don't receive it in time, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.

Order number: ACM252605896CY
Package status: In transit (11 days)
Country: China -> Canada
2025-03-17 12:50 China left [Hong Kong Processing Center] and has been exported and sealed, the express left the processing center
2025-03-13 17:20 Hong Kong arrived at [Hong Kong Processing Center], the express arrived at the processing center
2025-03-11 10:25 Shenzhen, the goods left the operation center
2025-03-10 15:53 ​​Shenzhen, arrived at the receiving point
2025-03-10 15:15 The electronic information of the goods has been received

ACM960817719CY

Hi,

ACM960817719CY is shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it's in transit now. It's a real tracking number.

Tracking Number: ACM960817719CY
Package Status: In Transit (14 days)
Country: China -> United States
2025-09-02 14:43 China The goods are being cleared through customs【customs clearance】, mail international transportation is being forwarded
2025-08-30 10:24 Delivered to the carrier for transportation【Hong Kong】
2025-08-27 12:36 China leaves [Hong Kong Processing Center] has been exported and shipped, express delivery leaves the processing center
2025-08-24 12:57 Hong Kong Arrival [Hong Kong Processing Center], Express delivery Arrival Processing Center
2025-08-21 18:11 Hong Kong, cargo leaving operation center
2025-08-21 15:20 Hong Kong, arrive at the delivery point
2025-08-21 15:17 Electronic information on goods has been received