My bag is not delivered yet CP401674027CN

Asked by Ahmed Hegazy | 10/20/2025 1:48:34 AM

Dear China Post Customer Service,

I am writing to follow up on my package that has not been delivered yet. I have already contacted your support team before, and I was told that the item might be lost. However, I kindly insist that you investigate further and ensure that my bag is delivered to me as soon as possible.

Please provide an update on the current status of my package, including any tracking details or next steps.

Tracking Number: CP401674027CN
Thank you for your attention and assistance. I look forward to your prompt reply.

Best regards,

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Dear China Post Customer Service,

I am writing once again regarding my undelivered parcel, which I have previously reported as missing. I initially received one reply from your team stating that the package may be lost, but since then, I have sent several follow-up emails without any further response or resolution.

Tracking Number: [CP401674027CN]

It has now been [over five months] since I sent it, and the continued lack of communication is unacceptable. I respectfully request an official confirmation of the parcel’s status and clear instructions regarding compensation or claims procedures for lost mail.

Please treat this matter as urgent.
I expect your prompt attention and a written reply to this message.

Kind regards,

Second and Final Notice – Unanswered Complaint Regarding Parcel CP401674027CN (1 reply)

Dear China Post,
This is a second and final follow-up regarding my previous email (see below), to which you have failed to respond. Your complete lack of communication is unacceptable and reflects extremely poor service.
Once again, I am requesting clarification and resolution regarding tracking number CP401674027CN. Your records continue to show contradictory and false information—first claiming that the parcel was lost, and then that it was delivered to Egypt on June 30. This is factually impossible. The Egyptian Post has officially confirmed that no such delivery ever occurred.
At this point, I must assume that either gross negligence or deliberate misinformation has taken place. I demand an immediate, detailed investigation report into the handling and movement of this parcel, with verified tracking data and a clear explanation of the inconsistencies.
If China Post is unable to locate the parcel, you are obligated to provide full compensation without further delay. Continued silence or failure to act will leave me no choice but to escalate this matter to the relevant postal authorities, consumer protection agencies, and international regulatory bodies overseeing postal operations.
This issue has already been pending far too long. I expect a formal, written response within 48 hours.
Sincerely,
Ahmed Hegazy

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