Hi Dana,

It's shipped by Beila Express. According to the tracking information, BLGJ0000290200YQ was delivered on October 12. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: BLGJ0000290200YQ
Package status: successfully received (32 days)
Country: China -> Portugal
2023-10-12 21:46 Portugal, Delivered
2023-10-10 20:39 Portugal, Arrive at the sorting and distribution center
2023-10-05 16:16 Portugal, Arriving at the mail processing center
2023-10-02 13:22 Portugal, Customs clearance completed
2023-09-28 11:34 Portugal, Customs clearanceisin progress
2023-09-25 13:11 Portugal, Arriving at the destination country
2023-09-21 11:29 Hong Kong, leaving the terminal, the airline departs
2023-09-19 15:30 Hong Kong, Arrival Terminal
2023-09-16 10:11 GUANGZHOU, Guangzhou, Express Departure Processing Center【Guangzhou】
2023-09-13 10:47 GUANGZHOU, Guangzhou, Express Arrival Processing Center【Guangzhou】
2023-09-11 11:21 Guangzhou, Item outbound in sorting center.
2023-09-11 11:08 Guangzhou, Item inbound in sorting center.