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Plane has landed

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Hello,
My package has been stuck on "Plane has landed" since March 19. This is around 3 weeks now. There has been no update since then. Would you be able to tell me if its stuck somewhere or who I could contact to see about its status? I'm concerned it has gone missing as it should not take this long.
Thank you

2 Answer(s)

user
Hi Danny,

It's not normal for it. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
user
Stuck in plane has landed since 3/27 tracking number CY014466322CN

Please help

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