Plane has landed
Asked by Danny |
0
Hello,
My package has been stuck on "Plane has landed" since March 19. This is around 3 weeks now. There has been no update since then. Would you be able to tell me if its stuck somewhere or who I could contact to see about its status? I'm concerned it has gone missing as it should not take this long.
Thank you
My package has been stuck on "Plane has landed" since March 19. This is around 3 weeks now. There has been no update since then. Would you be able to tell me if its stuck somewhere or who I could contact to see about its status? I'm concerned it has gone missing as it should not take this long.
Thank you
2 Answer(s)
It's not normal for it. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.