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Tracking #: EB170799112US
Tracking says: held in customs, Jinan City, pending the recipient to the customs declaration

What does this means, I’m the shipper. No one has reached out to me. Please help

1 Answer(s)

Hi Shay,

It's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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