Hi Doris Charest,

According to the tracking information, ZA04145776701 was delivered on Jan.1. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA04145776701
Package Status: Successfully Signed for (10 days)
Country: China -> Canada
China Post:
2026-01-01 10:57 Delivered【Manicouagan】, Delivered【CA Delivered【Manicoua】
2026-01-01 10:56 Dispatching【Manicouagan】, Outbound delivery【CA Dispatching【Manico】
2025-12-31 19:45 Departure from Processing Center【Manicouagan】, the shipment leaves the processing center【CA Departure from Proc】
2025-12-30 11:45 Arriyal at Processing Center【Manicouagan】, express shipment arrives at processing center【CA Arriyal at Processin】
2025-12-29 22:05 In Transit【QC】, the shipment is in transit within the country
2025-12-28 15:12 Arrival at【CA】, arrive
2025-12-27 10:02 In Transit【Shenzhen】, the express is in transit within the country, transiting on trunk lines
2025-12-26 04:46 Departure from【Shenzhen】, Departure
2025-12-25 21:42 Received by Carrier 【Shenzhen】, the carrier receives
2025-12-24 08:32 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-12-23 20:42 Changsha, the express shipment leaves the processing center [Changsha]
2025-12-23 09:24 Changsha, express shipment arrives at processing center [Changsha]
2025-12-22 21:24 Changsha, leaving the collection point [Changsha]
2025-12-22 17:08 Changsha City 41010068, China Post has received the express shipment