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Status says it was delivered but never got my package


Hi, My tracking number is AS821530538CN, It says it was delivered on April 20th, but it was never arrived. There is a package room in my apartment, it was never delivered to the mail room and it was never arrived to my door or to the apartment office.

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1 Answer(s)

Hi JiyoungKim,

According to the tracking information, AS821530538CN was delivered on April 20. If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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Here is my trac code AQ528640311CN
Status delivered but I have not received delivery,cannot find it anywhere in front of my house cannyou please advise?

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