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Tracking error?

Asked by Nineviolets | 1/22/2021 3:43:00 AM

Hi, I’ve been waiting on a parcel for over 2 months, I checked the tracking on Royal mails website almost everyday just to see where about it is and keep an eye out for the delivery.
My issue is that it was in the UK and had been through Langley and apparently sent to my TownDO, i got 2 Item Recieved notifications but then it states its still in China, any help?
Heres the log, tracking #LZ480628019CN
021-01-22 09:18
China, Item Leaving overseas
2021-01-21 07:36
Item Received
2021-01-12 08:49
Item Received
2021-01-05 05:28
Preston MC, Item Despatched to Preston Central DO
2021-01-04 19:09
Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre
2021-01-04 16:37
LANGLEY HWDC, United Kingdom, Item Received
2020-11-23 07:08
China, Item Leaving overseas

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3 Answer(s)

Daisy 1/24/2021 6:33:11 PM

Hi Nineviolets,

It's in UK now. You need to contact Royal Mail to check if it's normal for it. Royal Mail is in charge of delivering it to you.

david4466422 1/29/2021 6:35:10 AM

my parcel has been stuck at customs for ovver 2 weeks now and im wondering if its lost or if its just taking its time. Im debating asking for a refund but i dont know if its just the simple case that its taking quite a while. my tracking number is LZ580443919CN

Daisy 1/31/2021 6:31:02 PM

Hi david4466422,

LZ580443919CN has been arrived in UK on Jan. 12. You'd better contact Royal Mail to check it for you if it couldn't be delivered in time.

Number: LZ580443919CN
Package status: In transit
Country: China -> United Kingdom
2021-01-12 20:45 Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre
2021-01-12 20:24 LANGLEY HWDC, United Kingdom, Item Received
2021-01-01 04:51 China, Item Leaving overseas
2020-12-31 08:51 Sender preparing item
2020-12-31 08:22 China, Item received

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