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Tracking says delivered but I have mot received my package.

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Can I have a refund please - I have not received my package.

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3 Answer(s)

user
Hi Jann Dring,

If you don't get your package, you need to contact the seller to reflect the problem and get a solution from the seller as soon as possible.
user
Hello Daisy, I have tried to contact the seller via email, but the email failed as the message was deemed too old. I am not able to contact the seller. Kind regards, Jann Dring.
user
Hi Jann Dring,

If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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