Tracking ZC48979642599
Asked by ALBERTO GRANATI |
0
Hi, my parcel arrived on 8th of April in processing Center (IT Toscana CDG) but they have not yet delivered it. Can You pls give me the phone or email number of such Center to contact them or inform when parcel will be delivered to my address ? Thanks a lot !
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1 Answer(s)
Daisy
Reply
0
Hi ALBERTO GRANATI,
It's certainly worrying if your package hasn't moved for a long time. Based on your tracking number ZC48979642599, the package is likely undergoing customs clearance, which is usually the most time-consuming part of international shipping.
Status Interpretation: Package at CDG Processing Center
The package arrived at the "CDG" center on April 8th, which is likely the international mail processing center near Milan Malpensa Airport (MXP). The status shows "in transit," indicating that the process is still ongoing, but given the 6-day delay (as of the 14th), it's likely encountered one of the following common issues:
Customs Inspection: Customs may conduct random inspections or request supplementary declaration materials. This is one of the most common causes of delays in international shipping.
Process Backlog: Customs clearance centers handle a huge volume of goods daily, and sometimes inspection takes precedence over speed, resulting in long wait times for packages in the queue.
Weekend Impact: Your package arrived on the 8th (Wednesday), and then a weekend passed. Italian Post usually operates Monday to Saturday, which may have slowed down the processing.
Next Steps
1. Track Your Parcel Yourself for the Most Accurate Information
Before contacting customer service, we recommend obtaining the latest status through official channels:
* Italian Post (Poste Italiane): Use the official “Cerca Spedizioni” tracking page. This is the most direct and accurate method. Usually, after an international parcel arrives in Italy, this page will update with more detailed statuses such as “in customs” or “sorting”.
2. Contact Italian Post (Poste Italiane): If there is still no progress after tracking, you can directly contact the carrier, Italian Post. This is the most effective way.
Telephone Contact: The fastest way is to call. Within Italy, you can call the toll-free customer service number 803.160; from outside Italy or using a mobile phone, dial +39 06 4526 3160. Working hours are Monday to Saturday, 8:00 AM to 8:00 PM. Please have your tracking number ZC48979642599 ready for customer service to locate the parcel quickly.
Email Contact: If you are not in a hurry to receive a reply, you can also send an email to the general customer service email address: [email protected].
Other Methods: You can also try contacting Poste Italiane's digital assistant via WhatsApp at 5003715.
Additionally, please note that customs clearance is handled by Poste Italiane's internal processes, not directly by the customs office. Therefore, contacting Poste Italiane is the most direct and correct way to handle this matter.
3. Contact the Shipper
You can also contact the sender (Alberto Granati) through the ordering platform (such as eBay, Amazon, etc.) and ask the sender to contact China Post for inquiries. Sometimes this will facilitate the resolution of the problem.