Urgent Follow-Up: Contradictory Tracking Information and Request for Resolution
Asked by Ahmed Hegazy |
0
Dear China Post Representative,
I am writing in response to your recent message regarding my shipment. I am extremely dissatisfied with the handling and communication concerning my parcel.
Tracking number: CP401674027CN
Initially, I was informed that my bag was lost, but now you state that it was delivered to Egypt on June 30. This is clearly impossible, as the parcel was sent from China on June 23—there is no feasible way it could have been delivered within such a short time frame, especially considering the earlier claim of it being lost.
Furthermore, I have already contacted the Egyptian Post, who have confirmed that no such delivery has taken place. This means that the tracking information provided by China Post is incorrect or misleading.
I demand that China Post conduct an immediate investigation to locate my bag and provide a clear and verified update on its current status. If the parcel truly cannot be found, I insist that you initiate compensation procedures without further delay.
Please treat this matter with urgency. I expect a prompt and transparent response, along with either the recovery of my parcel or full compensation for its value.
Sincerely,
Ahmed Hegazy
I am writing in response to your recent message regarding my shipment. I am extremely dissatisfied with the handling and communication concerning my parcel.
Tracking number: CP401674027CN
Initially, I was informed that my bag was lost, but now you state that it was delivered to Egypt on June 30. This is clearly impossible, as the parcel was sent from China on June 23—there is no feasible way it could have been delivered within such a short time frame, especially considering the earlier claim of it being lost.
Furthermore, I have already contacted the Egyptian Post, who have confirmed that no such delivery has taken place. This means that the tracking information provided by China Post is incorrect or misleading.
I demand that China Post conduct an immediate investigation to locate my bag and provide a clear and verified update on its current status. If the parcel truly cannot be found, I insist that you initiate compensation procedures without further delay.
Please treat this matter with urgency. I expect a prompt and transparent response, along with either the recovery of my parcel or full compensation for its value.
Sincerely,
Ahmed Hegazy